Subject Matter Expert (Support&Ops)

Job Summary

Job profile for: MS Teams with Enterprise Voice Expert

• L3 should have overall 10+ years of experience & 4+ years of experience in Microsoft Teams EV,

• MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and MTR environment.
• Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical.
• Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.
• Troubleshoot Teams client issues.
• Troubleshoot meeting creation and scheduling issues.
• Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices Troubleshoot Direct Routing connectivity

Key Responsibilities

• 10+ years’ experience on Microsoft Teams with Enterprise Voice is must        
• Experience on AudioCodes/Sonus Gateways/Downstream SBCs
• Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams  
• Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations.
• Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS.               
• Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
• Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.                        
• Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.                              
• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy                         
• Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
• Good knowledge on Active Directory & Domain Services, Certificate Authority                              
• Knowledge on PowerShell Scripting
• Knowledge on Call detail Recording tool
• Knowledge on Windows, PowerShell & PowerShell Scripting                                  
• Knowledge on RightFax administration
•                                                  
• Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

Skill Requirements

• • Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Microsoft MTR and Teams Audio conferencing etc.)
  • Solid administration and analytical skills focused on Office 365 and MS Teams
  • Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Avaya)

Other Requirements

ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:

• • Webcasting and Live Event Support (>1k user )
  • MS Teams – Live Events, MS Stream
  • Video on Demand, eCDN , Conferencing Solutions
  • Room Peripheral Integration i.e. Biamp’s, Speakers, Mixer, Controllers etc.

PROFESSIONAL SKILL REQUIREMENT

1. Ability to work in large teams and manage project milestones

2. Excellent communications, presentation, and Problem-solving skills

3. Ability to develop requirements based on client inputs

4. Ability to work effectively in a remote, virtual, global environment.