Subject Matter Expert (Support&Ops)
About this role
Job Summary
Job Summary : Enterprise Telephony (Cisco + MS+ Unify) -Enterprise Video Conf. (Cisco + MS) -Humly & Barco -Webcast/Broadcast (Teams)
Key Responsibilities
Job Responsibilities : Service Delivery & Operations Manage end-to-end delivery of Enterprise Collaboration and Unified Communications services. Ensure availability, performance, and reliability of voice, video conferencing, meeting room, and webcast platforms. Drive SLA, KPI, and operational excellence across global support teams. Lead Major Incident Management (MIM) and business-critical event support. Enterprise Telephony Oversee Microsoft Teams Phone, Cisco CUCM, Unity Connection, SBCs, SIP Trunks, and Unify OpenScape platforms. Manage telephony lifecycle activities including provisioning, migrations, capacity planning, and upgrades. Ensure high availability of enterprise voice services. Video Conferencing & Meeting Rooms Manage Cisco Webex, Cisco Video Endpoints, Microsoft Teams Rooms, and Teams Meeting solutions. Oversee meeting room technologies including: Humly Room Display & Booking Systems Barco ClickShare Wireless Presentation Solutions Room Scheduling and Resource Management Drive meeting room modernization initiatives. Webcast & Broadcast Services Manage Teams Town Halls, Teams Live Events, Webinars, Executive Broadcasts, and Virtual Events. Ensure successful delivery of large-scale enterprise broadcasts. Coordinate rehearsal sessions, production support, and executive event management. People & Stakeholder Management Lead L1, L2, and L3 support teams. Manage customer escalations and executive stakeholders. Conduct performance reviews, mentoring, and capability development. Collaborate with vendors such as Microsoft, Cisco, Barco, Humly, and telecom providers. Governance & Reporting Service reviews and operational reporting. Incident, problem, change, and capacity management. Budget planning and resource forecasting. Risk and compliance management.
Skill Requirements
Skill Requirement : Microsoft Teams Administration Teams Phone System Teams Rooms Teams Town Hall / Webinar Cisco Unified Communications Manager (CUCM) Cisco Webex Cisco Video Conferencing Solutions Unify OpenScape Voice
Other Requirements
Other Requirement : Team Management Stakeholder Management Escalation Management Service Delivery Management Project & Transition Management Financial & Resource Planning
Frequently Asked Questions
Is the salary disclosed for the Subject Matter Expert (Support&Ops) position at HCLTech?
The salary for this Subject Matter Expert (Support&Ops) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Subject Matter Expert (Support&Ops) position at HCLTech located?
This Subject Matter Expert (Support&Ops) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Subject Matter Expert (Support&Ops) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Subject Matter Expert (Support&Ops) job at HCLTech posted?
This Subject Matter Expert (Support&Ops) position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Subject Matter Expert (Support&Ops)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.