Subject Matter Expert (Support&Ops)

HCLTech
Apply Now ↗
📍 Gautam Buddha Nagar, India

About this role

Job Summary

  • The candidate should have minimum 3 years of experience in delivering large complexity Enterprise Cloud Transformation projects encompassing IaaS, PaaS, SaaS models Hybrid Cloud or Multi-Cloud Solutions.
  • Experience in handling complex Application migration projects to Public Cloud across CSP’s like AWS, AZURE, GCP, OCP, Alibaba etc. such as packaged applications, COTS, custom apps, enterprise infrastructure applications through applications development lifecycle and maintenance.

Exposure and hands-on working experience on Agile frameworks (Scrum), project management.

Key Responsibilities

  • End to end execution of Cloud transformation projects and programs.
  • Build and maintain strong Client/Partner/Vendor relationships at tactical and operational levels with the objective of being a trusted business partner
  • Responsible for cost, schedule, and quality of the delivery (including P&L targets)
  • Responsible for coordination of delivery between different cross-functional/practice teams and vendor involved in the program
  • Drive teams to execute the project, enabling cross practice, neutral thinking, conflict resolution, and effective communication and managing any cultural differences
  • Responsible for understanding problem situations, evaluating risks, and ensuring a development of mitigation plan for the same.
  • Creates, Contributes, and Implements best practices by working closely with customer and senior delivery leaders
  • Develops and lays down Agile Project management processes and procedure for the organization through feedbacks, taking initiatives and contributing as member of the larger team.
  • Owns and is accountable for scope, effort, budget, and delivery schedule of entire project
  • Drives continuous improvement in project deliveries and individual / team performance
  • Is proactive and the ultimate escalation point on all matters related to the project undertaken

Manages interdependencies and integration among multiple projects, teams, and stakeholders

Skill Requirements

  • Excellent communication & interpersonal skills- written and oral
  • Front ending Client relationship management
  • Experience of managing large teams/squads
  • Ability to mentor and motivate team members
  • Ability to take decisions with minimal supervision
  • Problem solving and conflict resolution skills
  • Ability to Manage Diversity

Ability to resolve problems

Other Requirements

 

  • Preferred at least one certification PMI/ PRINCE2 Practitioner
  • Experience with Agile working (Scrum/SAFe/DevOps) and CI/CD
  • ITIL V3/V4 foundation / Intermediate
  • Technology exposure about Public Cloud Technologies across CSP’s like AWS, AZURE, GCP, OCP, Alibaba etc.

Hands on with MS project, MS Excel, MS Power point, JIRA, KANBAN, and familiarity with other Project Management tools such as Primavera, CA Clarity etc.

Frequently Asked Questions

Is the salary disclosed for the Subject Matter Expert (Support&Ops) position at HCLTech?
The salary for this Subject Matter Expert (Support&Ops) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Subject Matter Expert (Support&Ops) position at HCLTech located?
This Subject Matter Expert (Support&Ops) role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Subject Matter Expert (Support&Ops) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Subject Matter Expert (Support&Ops) job at HCLTech posted?
This Subject Matter Expert (Support&Ops) position at HCLTech was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Subject Matter Expert (Support&Ops)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.