Subject Matter Expert (Support&Ops)

HCLTech
📍 City Of London, United Kingdom

About this role

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities

COMMON OPERATIONS RESPONSIBILITIES (APPLICABLE TO ALL ROLES – L2 & L3)1.           OS & Platform PatchingMonthly / weekly OS and platform patching of Azure VMs and PaaS servicesPatch validation, compliance tracking, and post-patch verification2.           Backup & Restore OperationsDaily monitoring of Azure Backup jobs (VMs, PaaS-supported workloads)Backup validation, restore testing, and failure remediation3.           Monitoring & Alert ManagementProactive monitoring using Azure Monitor, Log Analytics, AlertsAvailability, performance, and capacity monitoringAlert tuning and noise reduction4.           Basic AutomationPowerShell / Azure CLI / Python scripts for routine operational tasksAutomation of health checks, reports, and repetitive activities5.           Weekly / Monthly Data ManagementCapacity utilization reports (compute, storage, backup)Monthly operational dashboards and health reports6.           Incident & TroubleshootingTroubleshooting Azure compute, network, storage, and PaaS servicesSupport for AVS and Azure Stack HCI platforms7.           Knowledge ManagementCreate and maintain KB articles, SOPs, and runbooksUpdate documentation after incidents and changes8.           Problem ManagementIdentify recurring issues and raise problem recordsSupport root cause identification and preventive fixes9.           Priority Incident ManagementEnd-to-end ownership of P1 / P2 incidentsIncident bridge participation and customer coordination10.         Customer CommunicationHandle customer calls, MSR / Major Service RestorationProvide timely status updates during incidents11.         Operational GovernanceParticipate in daily, weekly, bi-weekly, and monthly operational callsQBR, capacity planning, and service review meetingAZURE ADMINISTRATOR – L3 (IaaS / PaaS | OPERATIONS & ESCALATION)Role Summary: L3 Azure Administrator responsible for complex escalations, RCA, automation, security, and platform stability.Key Responsibilities:L3 ownership of complex Azure incidents and escalationsDeep troubleshooting of Azure IaaS, PaaS and DevopsPatch strategy planning and compliance reportingBackup architecture review, restore validation, and DR drillsAdvanced automation and monitoring improvementsProblem management and preventive action implementationLead MSR, QBR, and capacity planning discussionsMentor L2 teams and improve SOPs / KB articlesSkills & Experience:7–10+ years overall IT experience4–6+ years Azure operations expertiseStrong RCA, troubleshooting, and security skillsAdvanced PowerShell / Azure CLI / Python automationAzure networking and governance expertise

Skill Requirements

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Other Requirements

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Frequently Asked Questions

Is the salary disclosed for the Subject Matter Expert (Support&Ops) position at HCLTech?
The salary for this Subject Matter Expert (Support&Ops) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Subject Matter Expert (Support&Ops) position at HCLTech located?
This Subject Matter Expert (Support&Ops) role at HCLTech is based in City Of London, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Subject Matter Expert (Support&Ops) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Subject Matter Expert (Support&Ops) job at HCLTech posted?
This Subject Matter Expert (Support&Ops) position at HCLTech was posted on Jul 10, 2026. Apply as soon as possible — early applications are often reviewed first.