Subject Matter Expert (Support&Ops)

HCLTech
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📍 Singapore, Singapore

About this role

Job Summary

  • Require a Jira Software Engineer with deep expertise in Jira software engineering to administer and enhance Jira Cloud environment.
  • This role will focus on improving workflows, building automation, and optimizing Jira configurations to support efficient project tracking and collaboration.
  • The ideal candidate will have strong scripting skills, hands-on experience with Jira automation, and a deep understanding of how to leverage Jira Cloud capabilities to meet organizational needs.

Key Responsibilities

  • Administer and maintain Jira Cloud, including user management, permissions, and project configurations.
  • Design, implement, and optimize Jira workflows, custom fields, screens, and schemes to align with business processes.
  • Build and maintain automation rules using Jira Automation, scripting, and REST APIs to streamline operations and reduce manual effort.
  • Develop and manage integrations between Jira and other enterprise tools (e.g., Confluence, GitHub, ServiceNow).
  • Collaborate with stakeholders to gather requirements and translate them into scalable Jira solutions.
  • Monitor system performance, troubleshoot issues, and ensure data integrity across Jira projects.
  • Document configurations, automation scripts, and best practices for long-term maintainability.
  • Provide training and support to users, ensuring effective adoption of Jira features and workflows.

Skill Requirements

  • Possess a degree in Computer Science, STEM, or related field.
  • At least 3 years of hands-on experience administering Jira Cloud in a production environment.
  • Strong proficiency in scripting languages (e.g. Python, JavaScript) for automation and integration.
  • Proven experience in building Jira automation rules and using REST APIs and webhooks for custom integrations.
  • Possess solid understanding of Jira workflow design, permission schemes, issue types, and project templates.
  • Familiarity with CI/CD principles and version control systems (e.g. Git).
  • Familiarity with software development life cycle.
  • Familiarity with AWS (or GPC) is highly desirable.
  • Exposure to enterprise IT environments and security/compliance frameworks.
  • Excellent analytical, problem-solving, and communication skills.

 

Other Requirements

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Frequently Asked Questions

Is the salary disclosed for the Subject Matter Expert (Support&Ops) position at HCLTech?
The salary for this Subject Matter Expert (Support&Ops) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Subject Matter Expert (Support&Ops) position at HCLTech located?
This Subject Matter Expert (Support&Ops) role at HCLTech is based in Singapore, Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Subject Matter Expert (Support&Ops) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Subject Matter Expert (Support&Ops) job at HCLTech posted?
This Subject Matter Expert (Support&Ops) position at HCLTech was posted on Jul 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Subject Matter Expert (Support&Ops)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.