Strategic Account Manager

Key responsibility 
• Account Management: Manage and oversee a portfolio of key customer accounts, ensuring their needs are met and expectations exceeded. 

• Relationship Building: Establish and maintain consultative relationships with business and executive levels of leadership within assigned accounts, becoming trusted advisors and strategic partners. 

• Strategic Planning: Develop and execute strategic plans tailored to each assigned account, identifying opportunities for growth and expansion. 

• New Program Development: Drive the development and implementation of new strategic programs aimed at increasing growth and enhancing the overall relationship with key selected accounts. 

• Cross-Functional Collaboration: Collaborate with internal teams such as sales, marketing, and product development to align strategies and ensure seamless execution of initiatives and serve as a point of escalation for other members of the Account Management team. 

• Revenue Growth: Achieve organic growth targets for assigned accounts through collaboration and support of re-attestation, confirmation, and additional lines of business growth programs. 

• New Business: Support new business targets through identification of upsell opportunities within assigned accounts. 

• Customer Advocacy: Serve as the primary advocate for assigned accounts within the organization, ensuring their voice is heard and their needs are addressed. 

• Performance Tracking: Monitor and analyze solution key performance metrics to evaluate success and make data-driven decisions to optimize strategies. 

• Market Insights: Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks. 

• Customer Satisfaction: Ensure a high level of customer satisfaction by proactively addressing issues, resolving conflicts, and delivering exceptional service. 

Job requirements  

•Business-level communication skills in both Japanese and English.

• Minimum 5 - 8 years relevant working experience in Logistics or Freight Forwarding industry. 

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field. 

• Proven track record of successfully managing and growing key accounts in the APAC region, with a strong understanding of regional market dynamics and customer need. 

• Strong strategic planning and analytical skills, with the ability to develop and execute account plans to drive revenue growth and achieve business objectives. 

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders at all levels of client organizations. 

• Experience working in a fast-paced, dynamic environment with a high degree of autonomy and accountability for achieving sales targets and KPIs. 

• Knowledge of logistics and supply chain management processes, including freight forwarding, customs regulations, and transportation modes, to effectively address client requirements. 

• Willingness to travel within the APAC region as needed to meet with clients, attend industry events, and collaborate with internal teams to drive business success.