Strategic Account Executive - Lodging
freedompay· Business Development
About this role
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
Responsibilities
- Own the strategic relationship for a portfolio of enterprise lodging customers, with accountability for growth, expansion strategy, and long-term account health
- Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
- Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
- Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
- Identify and drive cross-sell, upsell, and global expansion opportunities within lodging environments
- Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
- Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
- Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
- Bring forward lodging industry insights, best practices, and trends to guide customer strategy
- Act as the voice of the customer internally, influencing product roadmap and service improvements
- Represent FreedomPay in customer meetings, onsite engagements, and relevant lodging or payments industry events
- Travel approximately 30 - 40%
Required Qualifications
- 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
- At least 5 years of experience supporting the lodging industry
- This may include managing lodging brands as an account manager or working within payments or commerce technology for a Food Service organization
- Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
- Proven ability to manage executive-level relationships within complex, multi-location organizations
- Strong understanding of how technology and payments impact lodging operations and guest experience
- Ability to translate product capabilities into business outcomes
- Strong communication and presentation skills
- Demonstrated ability to identify and drive expansion opportunities within existing accounts
- Highly collaborative and comfortable working cross-functionally
- Bachelor’s degree required
Preferred Qualifications
- Direct experience working with large lodging brands or multi-unit lodging groups
- Background in payments, POS, or commerce platforms within the lodging ecosystem
- Experience supporting global or multi-region lodging operators
- Familiarity with franchise and corporate-owned lodging structures
- Experience building structured account plans, QBR frameworks, or adoption strategies
- MBA or relevant advanced degree
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Frequently Asked Questions
Is the salary disclosed for the Strategic Account Executive - Lodging position at freedompay?
The salary for this Strategic Account Executive - Lodging role at freedompay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Strategic Account Executive - Lodging job at freedompay remote?
Yes, this Strategic Account Executive - Lodging position at freedompay is remote, with team members based in Select USA Remote Locations. You can work from home or anywhere in the supported regions.
Which team or department does the Strategic Account Executive - Lodging at freedompay belong to?
This Strategic Account Executive - Lodging position is part of the Business Development department at freedompay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Strategic Account Executive - Lodging position at freedompay?
Click the "Apply Now" button on this page. You will be redirected to freedompay's official application portal hosted on lever where you can submit your application directly.
When was the Strategic Account Executive - Lodging job at freedompay posted?
This Strategic Account Executive - Lodging position at freedompay was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Strategic Account Executive - Lodging
freedompay
You'll be redirected to freedompay's official application page on Lever.