Store Supervisor

Position:                  Store Supervisor (24 hours per week)

Location:                 Samsonite Store, 251a Tottehham Court Road, London, W1T 7QN

Availability:             August 2026

Job Purpose

As a Supervisor at Samsonite, you are a role model for your team, consistently leading by example through your dedication, adaptability, and positive attitude. You contribute to a collaborative and respectful working environment where every team member feels valued and empowered. Your ability to motivate others, maintain high standards, and remain solution-focused under pressure helps drive team performance and customer satisfaction. You demonstrate a strong sense of responsibility and take pride in upholding the brand’s values in every aspect of store operations.

You actively seek feedback and use it constructively to grow both personally and professionally. Your openness to change and willingness to support others through challenges reflects your commitment to continuous improvement. As a team player with strong leadership skills, you encourage open communication, celebrate achievements, and help resolve conflicts with empathy and fairness. Your presence inspires confidence and unity, ensuring the team works together toward shared goals with enthusiasm and purpose.

The supervisor’s position includes but is not limited to the following major accountabilities:

Customer Service

• Applies the Smiles selling standards with each customer. 

• Apply every step of selling processes proposed by the Training Manager, maximizing every customer opportunity.

• Uses up-to-date technical product knowledge to generate sales, uses the company resources such as Quest to find information that would help with their customer service.

• Actively builds customer loyalty.

• Provides outstanding and inspiring service delights beyond customers’ expectations by going the extra mile.

• Reflects the values of the brand and demonstrates passion for the brand.

Store Performance & Analysis

• Has awareness of every communication and instruction sent to the store.

• Is aware of the store budget and targets and has a good understanding of KPI’s.

• Reports any information that can contribute to the success of the store.

Stock Management

• Assists in managing stock.

  • Ensures correct pricing of products displayed on the shop floor.

  • Minimize losses to achieve the company shrinkage target below 0.5%.

  • Assists in inputting and planning all stock movement and coordinates with the central retail team.

Human Resources Management

• Assists in training, coaching, motivating, developing and retaining staff.

• Assists in developing team spirit.

• Complete the relevant forms in the event of Staff lateness and while the manager is off.

• Perform return to work interviews

Operations

• Is aware of and applies to each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.

• Completes and maintains all required paperwork meeting the required deadlines.

• Maintains permanent store cleanliness, and an appearance to offer a customer friendly environment.

• Performs all reasonably relevant duties that are requested by the Store Manager.

• If applicable, observe specific local requirements relating to the trading environment.

• Actively participates and attends appropriate training as and when required.

• Help keep environmental policies in line with Green Mark.

Merchandising, Marketing & Promotions

• Maintain visual merchandising and window displays to Samsonite’s global standards.
• Stay informed about current promotions and marketing campaigns, help launch these campaigns and promotions on time and without delay.

Communication

• Communicates in a clear, polite, courteous and understandable manner and listens to others.

• Keep informed about local and new market trends, share this info and make recommendations to the Store Manager.

• Complies with personnel dress code and grooming in line with company policy.

• Acts as an Ambassador of the Company and of the Company’s Brands

Reporting Line

Reports directly to the Store Manager.

Skills required: 

• Ability to stand, bend, lift up to 15kg, and use ladders.
• Computer literacy.
• Previous retail experience, preferably within a supervisory role (preferred).
• Ability to work under pressure.
• Sales-oriented mindset.
• Passion for travel and brand sensibility.
• Flexibility and adaptability.