Janitorial Operations Manager - Night Shift
City Wide Facility Solutions
Store Operations Manager (GM)
insomniacookies· Store Management
About this role
Insomnia Cookies is expanding and looking for strong management to join our team at the Charlotte, NC (Hawkins St.) location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!
Comp & Sweet Position Perks:
· a competitive base salary + monthly bonus compensation package.
· a $50.00 per month cellphone data plan stipend.
· excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
· 401K with contribution match.
· 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
· Enrollment in our Cookie College learning/training platform.
· free cookies, awesome swag and so much more!
Job Duties & Position Focus:
· Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
· Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
· Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
· Manage and audit inventory to maintain proper controls.
· Create and execute fun, local marketing drops.
· Create and drive in-store recognition programs/contests.
What we seek:
· 3+ years of management/leadership experience in a restaurant or retail establishment
· Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
· Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
· An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
· A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
· Familiarity with using commercial convection ovens - a plus
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
Frequently Asked Questions
Is the salary disclosed for the Store Operations Manager (GM) position at insomniacookies?
The salary for this Store Operations Manager (GM) role at insomniacookies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Store Operations Manager (GM) position at insomniacookies located?
This Store Operations Manager (GM) role at insomniacookies is based in Charlotte NC (Hawkins St). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Store Operations Manager (GM) role at insomniacookies full-time or part-time?
This is listed as a Full Time position. It is posted as a Store Operations Manager (GM) role in the Store Management department at insomniacookies.
Which team or department does the Store Operations Manager (GM) at insomniacookies belong to?
This Store Operations Manager (GM) position is part of the Store Management department at insomniacookies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Store Operations Manager (GM) position at insomniacookies?
Click the "Apply Now" button on this page. You will be redirected to insomniacookies's official application portal hosted on lever where you can submit your application directly.
When was the Store Operations Manager (GM) job at insomniacookies posted?
This Store Operations Manager (GM) position at insomniacookies was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Store Operations Manager (GM)
insomniacookies
You'll be redirected to insomniacookies's official application page on Lever.