Staff Machine Learning Engineer
coinbase· Machine Learning
About this role
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
Staff Machine Learning Engineer, CX Intelligence
CEE Intelligence (CEEI) is the ML and intelligence layer for Coinbase's customer engagement ecosystem, building customer intelligence, evaluation systems, routing and classification models, safety guardrails, and decisioning capabilities that power Help Center, chat, voice, agent tooling, and other customer support runtimes. As a Staff Machine Learning Engineer, you'll lead the design and delivery of production ML systems across the org, shaping technical strategy, building scalable intelligence capabilities, and partnering with product and engineering stakeholders to improve resolution quality, automation coverage, safety, and customer experience.
What you'll do:
What you'll do:
- Own the design and delivery of production ML systems, applying LLMs, deep learning, graph neural networks, and classical ML techniques to solve complex customer experience problems.
- Partner with leadership and cross-functional stakeholders to define strategic roadmaps and translate vision into quarterly execution plans with measurable outcomes.
- Lead high-impact ML projects end-to-end, from architecture through production, managing priorities, risks, and dependencies.
- Build scalable, secure, and reliable ML systems, evaluation pipelines, and data workflows using high-quality, well-tested Python code.
- Mentor engineers and establish team-wide standards for design, testing, observability, and operational excellence.
- Drive design reviews covering security, responsible AI, model quality, and architectural integrity, improving reliability, scalability, and latency across the stack.
Required Skills and Experience:
- 8+ years of experience in machine learning and software engineering, with proven success building, scaling, and maintaining production ML systems, data platforms, or analytical services.
- Hands-on expertise with one or more of LLMs, deep learning, graph neural networks, gradient-boosted trees, or regression, combined with strong knowledge of NLP, information retrieval, data mining, or advanced statistics.
- Strong Python skills with demonstrated ability to write maintainable, highly tested production code for ML services.
- Experience mentoring engineers and raising technical standards across a team or organization, including leading design reviews and influencing technical and non-technical stakeholders.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Job #: P77568
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):
$218,025—$256,500 USD
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Frequently Asked Questions
Is the salary disclosed for the Staff Machine Learning Engineer position at coinbase?
The salary for this Staff Machine Learning Engineer role at coinbase is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Staff Machine Learning Engineer job at coinbase remote?
Yes, this Staff Machine Learning Engineer position at coinbase is remote, with team members based in Remote - USA. You can work from home or anywhere in the supported regions.
Which team or department does the Staff Machine Learning Engineer at coinbase belong to?
This Staff Machine Learning Engineer position is part of the Machine Learning department at coinbase. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Staff Machine Learning Engineer position at coinbase?
Click the "Apply Now" button on this page. You will be redirected to coinbase's official application portal hosted on greenhouse where you can submit your application directly.
When was the Staff Machine Learning Engineer job at coinbase posted?
This Staff Machine Learning Engineer position at coinbase was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Staff Machine Learning Engineer
coinbase
You'll be redirected to coinbase's official application page on Greenhouse.