Staff Engineer, ServiceNow (AI Ops & Event Management)
nagarro1· Engineering
About this role
Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery
Job Description
REQUIREMENTS:
- Experience - 5.5+ years
- Strong experience in ServiceNow AIOps, Event Management, and ITOM
- Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions
- Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes
- Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
- Hands-on experience with ServiceNow Event Management and alert correlation capabilities
- Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms
- Strong understanding of IT Operations Management (ITOM) processes and best practices
- Experience working with REST and SOAP APIs for integrations
- Ability to translate business requirements into scalable technical solutions
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management skills
- Bachelor's degree in Computer Science, Engineering, or a related field
- ServiceNow certifications in ITOM, Event Management, or AIOps will be an added advantage
RESPONSIBILITIES:
- Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices
- Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure
- Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction
- Develop and maintain integrations between ServiceNow and enterprise monitoring tools
- Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub
- Collaborate with stakeholders to gather requirements and design effective ITOM solutions
- Configure and customize ServiceNow applications to meet business needs
- Perform integration testing and ensure high-quality solution delivery
- Troubleshoot and resolve application, integration, and platform-related issues
- Support platform upgrades, deployments, and continuous improvement initiatives
- Ensure adherence to ServiceNow development standards, governance, and security best practices
- Participate in design reviews, code reviews, and provide technical recommendations
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Additional Information
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Frequently Asked Questions
Is the salary disclosed for the Staff Engineer, ServiceNow (AI Ops & Event Management) position at nagarro1?
The salary for this Staff Engineer, ServiceNow (AI Ops & Event Management) role at nagarro1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Staff Engineer, ServiceNow (AI Ops & Event Management) job at nagarro1 remote?
Yes, this Staff Engineer, ServiceNow (AI Ops & Event Management) position at nagarro1 is remote, with team members based in in, Remote, Remote, , India. You can work from home or anywhere in the supported regions.
Is the Staff Engineer, ServiceNow (AI Ops & Event Management) role at nagarro1 full-time or part-time?
This is listed as a Full time position. It is posted as a Staff Engineer, ServiceNow (AI Ops & Event Management) role in the Engineering department at nagarro1.
Which team or department does the Staff Engineer, ServiceNow (AI Ops & Event Management) at nagarro1 belong to?
This Staff Engineer, ServiceNow (AI Ops & Event Management) position is part of the Engineering department at nagarro1. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Staff Engineer, ServiceNow (AI Ops & Event Management) position at nagarro1?
Click the "Apply Now" button on this page. You will be redirected to nagarro1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Staff Engineer, ServiceNow (AI Ops & Event Management) job at nagarro1 posted?
This Staff Engineer, ServiceNow (AI Ops & Event Management) position at nagarro1 was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Staff Engineer, ServiceNow (AI Ops & Event Management)
nagarro1
You'll be redirected to nagarro1's official application page on SmartRecruiters.