SSM Global Ops COE – Reporting Analyst

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to GM Philippines office when there are meaningful engagements such as trainings, townhalls and executive visits

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

Buick and GMC are global brands for General Motors and strive to provide our customers with world-class product and experience.  As part of this organization, we are looking for someone to support our North American Sales Operations Team with various projects including the development, creation, implementation, and maintenance of tools that will allow us to grow market share.  This could include, but not limited to, sales tracking reports, scorecards, contest ranking and reporting, key metric tracking, etc.  Our goal is to provide our team with the tools necessary to excel in their performance. 

What You’ll Do

• Provide world-class support for the GM Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions. 

• Support communication to our business users 

• Develop and present training materials to a global audience. 

• Develop standardized reporting tools and dashboards to enhance customer experience 

• Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing as well as create comprehensive test plans. 

• Provide clear status in reporting during UAT for responsibility, escalation, and execution. 

• Prepare validation evidence of test status through screen shots and test case progression.  

• Update and maintain operations process, desk procedures and other documentation.  

• Collaborate globally and cross-functionally with various partners across different business functions to understand business processes. 

Your Skills & Abilities (Required Qualifications)

• A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field 

• 3+ years of relevant work experience in process transformation/developing reports and dashboards/ consulting.

• Working level knowledge of Power BI, Power Automate, Databricks and KNIME.  

• Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements 

• Detail oriented, with strong business acumen 

• Experience with Agile / Scrum framework is preferable. Experience in managing end-to-end test cycles is preferable. 

• Experience in developing training manuals and conducting training is preferable. 

• Affinity with technology and/or familiarity with analytics tools and techniques 

• Highly motivated and willing to learn and take on new challenges 

• Highly proficient in Microsoft Office applications.

• Excellent written and verbal communication skills

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience with Google Workspace is a plus.

• Familiarity with SQL and Python programming languages.

• Familiarity with AI tools and platforms.

IMPORTANT: Must be willing to work on the NIGHT SHIFT, 8pm to 5am PH time, with flexibility to adjust shifts when required.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.