SRE/Platform Engineer

Overview

As an Site Reliability Engineer, you will be part of a cross-functional engineering team with end-to-end ownership of services and applications. You will play a key role in ensuring operational excellence, system reliability, performance, and automation while working in a modern cloud-native environment. You will collaborate closely with engineers, architects, and product teams to build resilient systems and continuously improve service quality.

 

About Nortal:

We’re Nortal. We think big and create cutting-edge digital solutions with a global reach. And with 25 years of experience, 2,700+ professional experts, and half a billion people worldwide impacted by our work, we believe we’ve got the numbers to back up that statement.

Our global teams have played a significant role in many Fortune 500 companies’ projects and systems and have been the driving force of digital transformation for governments, healthcare institutions, and leading enterprises worldwide. We combine best-in-class strategic consulting with software engineering, data, and design practices to bring our visions to life.

About TUI

TUI is a global business with over 70,000 people on board, a great history and challenging plans for building a digital future. TUI is the largest leisure, travel and tourism company globally, and it owns travel agencies, hotels, airlines, cruise ships and retail shops.

Responsibilities

• Ensure the reliability, performance, maintainability, and operational excellence of systems and services.
• Drive observability improvements and support monitoring, change management, and configuration management processes.
• Define operational readiness requirements and ensure solutions meet reliability and quality standards throughout the software development lifecycle.
• Identify performance optimisation opportunities and proactively resolve issues before they impact customers.
• Continuously improve CI/CD pipelines, automation capabilities, and operational efficiency.
• Support incident management and production issue resolution, including participation in a 24/7 on-call rotation.
• Take ownership of applications throughout their lifecycle, from design and deployment to operations and continuous improvement.
• Collaborate with cross-functional teams to evaluate, implement, and promote new tools, processes, and engineering best practices.

Qualifications

• Experience working with highly available, distributed systems and services in cloud environments.
• Hands-on experience with AWS, including scaled cloud systems, solution architecture, infrastructure-as-code, and DevSecOps practices.
• Experience with monitoring and observability platforms, preferably Datadog, and incident management tools such as PagerDuty.
• Strong automation expertise with hands-on programming experience.
• Good knowledge of server administration, networking, and security principles.
• Experience with CI/CD pipelines, preferably GitLab CI.
• Strong problem-solving, communication, and collaboration skills, with a customer-centric mindset.
• Comfortable working in an international environment, taking ownership, driving continuous improvement, and operating with a high level of autonomy.

Nortal offers:

• 24 working days of paid vacation

• 11 paid national holidays

• Health care: up to 10 paid sick days, on-demand medical insurance, vaccinations

• Mental health support: webinars, resources, and compensation for therapy sessions

• Access to our corporate learning platform

• Language classes (English)

• Flexible benefits budget: a fixed monthly amount you can spend on what matters most to you - medical insurance, sports, leisure, fuel, and more

• 8-hour workday aligned with the client’s working hours

• Hybrid work options: work from home with the option to use our cozy office space whenever needed

• Engaging team events and thoughtful gifts throughout the year

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