Sr. Full Stack Developer
Mphasis
Sr Transaction Procng Off
Mphasis· DR - BPS
About this role
French Underwriting Support Services (UWSS) Unit
Confidential — For Internal & Recruitment Partner Use Only | Page 1
FRENCH UNDERWRITING SUPPORT SERVICES (UWSS) UNIT
Senior Associate
French Underwriting Support Services — Production Unit (L3)
Job Description
French Underwriting Support Services (UWSS) Unit
Confidential — For Internal & Recruitment Partner Use Only | Page 2
Position Snapshot
Job Title Senior Associate — French Underwriting Support Services (L3)
Job Area France - Facing P&C Insurance Underwriting Support — Production Unit
Region Served France (French Domestic Market) — Commercial & Personal Lines
Location India (Bangalore)
Shift France - facing shift (CET - aligned); rotational, per business requirement
Experience 2 – 3 years in P&C Insurance operations as a Team Member / SME / QA
Education Graduate and above
Language French — B2/C1 (mandatory); English — B2 (working proficiency)
Reports To Team Leader — French UWSS
Role Purpose
The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support
transactions received directly from a French-speaking insurer/broker, working in native French documentation and
French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of
an offshore delivery centre.
Key Responsibilities
Underwriting Support & Production
• Policy lifecycle processing: Process new business, endorsements, renewals, and cancellations across the
commercial P&C policy lifecycle, working from French-language submission forms and underwriting instructions
• French client tools: Operate customer underwriting/policy administration systems that are configured and
presented entirely in French, with no English overlay
• Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards
• Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement
requests, and broker correspondence
Team & Stakeholder Support
• Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates
with the wider team
• Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or
broker
• Customer engagement: Participate in customer engagement sessions conducted in French where required
• Peer enablement: Provide process inputs/on-the-job guidance to newer joiners to sustain delivery predictability
Compliance & Governance
• Data protection: Ensure adherence to Data Protection standards (GDPR-aligned, given the France/EU client base)
• Policy adherence: Comply with client-specific policies, underwriting authority limits, and regulatory requirements
applicable to the French market
• Customer service: Maintain a zero-complaints mindset in all customer-facing and back-office interactions
Language & Communication Requirement
French Underwriting Support Services (UWSS) Unit
Confidential — For Internal & Recruitment Partner Use Only | Page 3
This role requires demonstrable fluency in French (minimum B2, C1 preferred) — reading, writing, and comprehension
— as all source documents, underwriting forms, and client production tools operate natively in French. English is
required only for internal Mphasis reporting and team communication. DELF/DALF certification or equivalent is
preferred evidence of proficiency.
Skills & Competencies
Domain Skills
• Deep understanding of the P&C insurance industry and the underwriting phases of a commercial policy lifecycle
• INS Certification or equivalent P&C insurance certification preferred
• Aspiration to build a long-term career in P&C insurance operations
Language Skills
• French — B2/C1 minimum: reading, writing, and verbal comprehension
• Excellent interpersonal and comprehension skills; professional email writing in French and English
Technical Skills
• Proficient in MS Office suite
• Comfortable operating client platforms and portals configured in French
Key Performance Indicators (KPIs)
• Production throughput vs. target
• First-Time-Right (FTR) / quality accuracy score
• TAT / SLA adherence on transactions and chasers
• Escalation resolution timeliness
• Zero customer complaints
• French-language assessment / certification score
Career Path
Senior Associate → Subject Matter Expert (SME) → Team Leader, French UWSS — with continued French-language
Frequently Asked Questions
Is the salary disclosed for the Sr Transaction Procng Off position at Mphasis?
The salary for this Sr Transaction Procng Off role at Mphasis is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Transaction Procng Off position at Mphasis located?
This Sr Transaction Procng Off role at Mphasis is based in Bangalore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr Transaction Procng Off role at Mphasis full-time or part-time?
This is listed as a Regular position. It is posted as a Sr Transaction Procng Off role in the DR - BPS department at Mphasis.
Which team or department does the Sr Transaction Procng Off at Mphasis belong to?
This Sr Transaction Procng Off position is part of the DR - BPS department at Mphasis. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr Transaction Procng Off position at Mphasis?
Click the "Apply Now" button on this page. You will be redirected to Mphasis's official application portal hosted on ripplehire where you can submit your application directly.
When was the Sr Transaction Procng Off job at Mphasis posted?
This Sr Transaction Procng Off position at Mphasis was posted on Jul 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Transaction Procng Off
Mphasis
You'll be redirected to Mphasis's official application page on ripplehire.