Sr Tower Lead (Tools & Automation)
About this role
Job Summary
- Senior ServiceNow Technical Architect responsible for end‑to‑end platform architecture, solution governance, enterprise integrations, and technical leadership across large-scale, multi‑module implementations.
Key Responsibilities
- Define overall ServiceNow architecture, solution design and technical roadmap
- Establish and enforce platform governance, design standards and best practices
- Lead multi‑module enterprise implementations, migrations and upgrades
- Perform architectural reviews, risk analysis, and performance optimisation
- Design enterprise‑grade integrations, system landscapes and data flows
- Act as final technical escalation point for complex issues
- Engage with senior stakeholders, lead solution workshops and pre‑sales technical discussions
Skill Requirements
- Proven experience across multiple modules including ITSM, ITOM, CSM, HRSD, SPM/ITBM, SecOps, ESM, Service Portal / Employee Center
Architecture & Platform Skills
- Strong knowledge of ServiceNow platform architecture, CMDB, CSDM and enterprise patterns
- Expertise in integration architecture using REST, SOAP, IntegrationHub, iPaaS
- Experience in upgrade strategy, instance strategy, data migration and scalability planning
- Strong understanding of ITIL, enterprise architecture principles and Agile delivery
Other Requirements
- Mandatory: Certified System Administrator (CSA)
- Mandatory: Certified Application Developer (CAD)
- Mandatory: Minimum 4 Certified Implementation Specialist (CIS)
- Mandatory: ServiceNow Certified Technical Architect (CTA)
- ITIL Certification – Preferred
Frequently Asked Questions
Is the salary disclosed for the Sr Tower Lead (Tools & Automation) position at HCLTech?
The salary for this Sr Tower Lead (Tools & Automation) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Tower Lead (Tools & Automation) position at HCLTech located?
This Sr Tower Lead (Tools & Automation) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Tower Lead (Tools & Automation) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Tower Lead (Tools & Automation) job at HCLTech posted?
This Sr Tower Lead (Tools & Automation) position at HCLTech was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Tower Lead (Tools & Automation)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.