Sr Tower Lead (Support & Operations)
About this role
Job Summary
To ensure all escalations are resolved as per agreed norms, provide reports & services as per SOW; effectively implement organizational initiatives.
Key Responsibilities
1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To ensure positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To ensure positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Sr Tower Lead (Support & Operations) position at HCLTech?
The salary for this Sr Tower Lead (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Tower Lead (Support & Operations) position at HCLTech located?
This Sr Tower Lead (Support & Operations) role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Tower Lead (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Tower Lead (Support & Operations) job at HCLTech posted?
This Sr Tower Lead (Support & Operations) position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Tower Lead (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.