Sr Technical Lead (Tools & Automation)

Job Summary

We are seeking an experienced Grafana Lead (L3) to own and manage the enterprise Grafana platform. 
The candidate will be responsible for designing, developing, and governing dashboards, reports, alerts, 
and visualization standards across infrastructure, cloud, application, database, and business service 
monitoring environments. 
The role requires strong expertise in Grafana administration, dashboard engineering, data visualization, 
user access management, datasource integrations, and platform optimization. The candidate will act as 
the technical lead for Grafana deployments and work closely with operations, engineering, application, 
and business teams to provide actionable insights through monitoring dashboards and reporting 
solutions. 

Key Responsibilities

Lead the administration, governance, and lifecycle management of the Grafana platform. • Design, develop, and maintain enterprise dashboards for infrastructure, applications, databases, cloud platforms, and business services. • Establish dashboard development standards, naming conventions, visualization guidelines, and reporting best practices. • Gather monitoring and reporting requirements from stakeholders and convert them into meaningful dashboards and visualizations. • Define and implement role-based access control (RBAC), user management, folder structures, and dashboard permissions. • Develop executive-level operational dashboards and KPI reporting views. • Manage Grafana alerts, notification channels, alert escalation policies, and dashboard health monitoring. • Ensure platform availability, performance optimization, scalability, and security compliance. • Drive dashboard standardization and eliminate duplicate or redundant monitoring views. • Provide technical guidance and mentorship to Grafana administrators and monitoring engineers. • Create and maintain platform documentation, SOPs, operational runbooks, and knowledge articles.

Skill Requirements

Required Skills & Experience • Strong hands-on experience with Grafana administration and dashboard development. • Expertise in dashboard engineering, data visualization, and reporting. • Deep understanding of monitoring concepts, KPIs, SLAs, and operational reporting. • Experience integrating Grafana with multiple enterprise data sources. • Knowledge of authentication and access management within Grafana. • Strong SQL query writing and data analysis capabilities. • Experience with Linux and Windows environments. • Familiarity with API-based integrations and data retrieval methods. • Strong troubleshooting and performance optimization skills. • Excellent communication and stakeholder management skills. • Experience leading technical teams and managing enterprise monitoring platforms. Preferred Skills • Grafana Enterprise experience. • Knowledge of IT Infrastructure Monitoring. • Exposure to Cloud Monitoring platforms (Azure, AWS, GCP). • Experience with ServiceNow integrations. • Understanding of ITSM processes. • Knowledge of Capacity Management, Availability Reporting, and SLA Monitoring. • Exposure to observability and monitoring transformation programs. • Experience working in large enterprise environments.

Other Requirements

Core Technical Expectations 1. Grafana Platform Administration • Installation, configuration, upgrade, and maintenance of Grafana environments. • Management of organizations, teams, users, roles, permissions, and folder structures. • Configuration of authentication methods including LDAP, Active Directory, SSO, OAuth, and SAML. • Performance tuning and optimization of Grafana environments. • Platform backup, recovery, and lifecycle management. 2. Dashboard Development & Visualization • Design and develop interactive dashboards for various technology domains. • Build customized charts, graphs, tables, gauges, heatmaps, and trend analysis dashboards. • Develop business-focused KPIs and operational reporting dashboards. Classification: Internal Job Description HCLTech • Implement dashboard templates and reusable visualization components. • Ensure dashboard usability, consistency, and standardization across the organization. 3. Data Source Integration • Configure and manage Grafana data sources. • Integrate Grafana with: o SQL Server o MySQL o PostgreSQL o Oracle Database o Elasticsearch o Splunk o Azure Monitor o AWS Monitoring Services o Third-Party Monitoring Tools o Troubleshoot datasource connectivity and data retrieval issues. o Optimize query performance and dashboard response times. 4. Alerting & Reporting o Configure Grafana Alerting and notification workflows. o Create threshold-based monitoring and alert mechanisms. o Develop scheduled reports and executive reporting dashboards. o Generate service health reports, availability metrics, and performance reporting. o Support operational teams with monitoring analytics and reporting requirements.