Sr Technical Lead (Support & Operations)
About this role
Job Summary
Job Summary : Messaging & Collaboration - Enterprise Meetyoo
Key Responsibilities
Job Responsibilities : Configure and manage MEETYOO virtual events, webcasts, and webinars. Support live event execution and monitor platform performance. Troubleshoot audio, video, streaming, and attendee connectivity issues. Coordinate with event producers, speakers, and customers before and during live events. Conduct rehearsal sessions and technical readiness checks. Handle incident, service request, and change management activities. Monitor event engagement features such as Q&A, polls, surveys, and chat moderation. Escalate complex issues to L3/vendor teams when required. Prepare event reports, usage metrics, and RCA documentation. Ensure compliance with SLAs and operational procedures.
Skill Requirements
Skill Requirement : Enterprise MEETYOO Platform Administration Microsoft Teams Cisco Webex / Zoom Unified Communications & Collaboration (UCC) Live Streaming and Webcasting Technologies Audio Visual (AV) Support Incident and Problem Management ServiceNow Networking Fundamentals (TCP/IP, DNS, VPN, Firewall basics) Customer and Executive Support
Other Requirements
Other Requirement : Microsoft Teams Live Events / Town Hall Video Conferencing Infrastructure Vendor Management ITIL Foundation Knowledge of Digital Event Platforms
Frequently Asked Questions
Is the salary disclosed for the Sr Technical Lead (Support & Operations) position at HCLTech?
The salary for this Sr Technical Lead (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Technical Lead (Support & Operations) position at HCLTech located?
This Sr Technical Lead (Support & Operations) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Technical Lead (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Technical Lead (Support & Operations) job at HCLTech posted?
This Sr Technical Lead (Support & Operations) position at HCLTech was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Technical Lead (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.