Sr Technical Lead (Support & Operations)
About this role
Job Summary
To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.
Key Responsibilities
- Design, deploy, and manage enterprise-scale Azure Virtual Desktop environments
- Architect Host Pools, Workspaces, Application Groups, and Disaster Recovery solutions
- Perform advanced L3/Tier-3 troubleshooting for:
- Login issues
- Session disconnects
- Performance degradation
- Application access failures
- Manage and optimize FSLogix profile containers
- Implement and support MSIX App Attach
- Design and maintain golden/master images with security hardening
- Implement AVD autoscaling and cloud cost optimization strategies
- Automate infrastructure provisioning using Infrastructure as Code (IaC)
- Support Microsoft Entra ID, Intune, and endpoint management integrations
Skill Requirements
Azure Virtual Desktop
- Host Pools
- Application Groups
- Workspaces
- Scaling Plans
- Multi-session Windows
- DR and Business Continuity
Azure Infrastructure
- Virtual Networks (VNet)
- Subnets
- NSGs
- Azure Firewall
- Storage Accounts
- Azure Files
Identity & Security
- Active Directory
- Microsoft Entra ID (Azure AD)
- Conditional Access
- RBAC
- DNS, DHCP
Monitoring & Performance
- Azure Monitor
- Log Analytics
- AVD Insights
- Performance tuning and capacity planning
Automation
- PowerShell
- Terraform
- Azure DevOps
- Ansible (preferred)
Other Requirements
Preferred Experience
- VMware Horizon
- Citrix Virtual Apps & Desktops (XenDesktop)
Hybrid Azure environments
Experience
-
- Overall IT Experience: 10+ years
- Azure Virtual Desktop (AVD): Minimum 4+ years of hands-on experience (mandatory)
- Enterprise VDI/EUC: Strong experience in large-scale environments supporting enterprise users
Frequently Asked Questions
Is the salary disclosed for the Sr Technical Lead (Support & Operations) position at HCLTech?
The salary for this Sr Technical Lead (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Technical Lead (Support & Operations) position at HCLTech located?
This Sr Technical Lead (Support & Operations) role at HCLTech is based in Greater Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Technical Lead (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Technical Lead (Support & Operations) job at HCLTech posted?
This Sr Technical Lead (Support & Operations) position at HCLTech was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Technical Lead (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.