Sr Technical Lead (Support & Operations)
About this role
Job Summary
| Responsibilities :- | |||
| Software installation & upgrade | |||
| Performance monitoring | |||
| User Management | |||
| Device configuration and control | |||
| Networking - TCP/IP Management | |||
| Disk management | |||
| Work Management | |||
| Security and user authority administration | |||
| PTF installation and management | |||
| LPAR management | |||
| Hardware troubleshooting | |||
| Problem determination and solution | |||
| Auditing | |||
| BRMS Management | |||
| Client Access installation and maintenance | |||
| Documentation & Ticket Handling | |||
| Technical Requirements | |||
| Sound knowledge on AS/400 Operations & Sys. Admin | |||
| User profiles management | |||
| Disk management | |||
| Work management | |||
| PTF management | |||
| Security management | |||
| BRMS services | |||
| Soft Skills | |||
| Excellent communication and conversation skills (Verbal & Written) | |||
| Good documentation skills | |||
| Good working knowledge in MS OFFICE | |||
| Should have a good customer handling skills | |||
| Able to handle unforeseen situations | |||
| High level of acceptance | |||
| Can drive HCL’s value and its methodology | |||
| Other Skills / Experience | |||
| Should be worked on Production systems | |||
| Working Knowledge on Remedy or any other ticketing tools | |||
| Should be familiar with ITIL processes | |||
| Years of Experience | |||
| Total : 4-6 Years of relevant IT experience | |||
| Relavant : Minimum 3 yrs in AS/400 Administration / Support | |||
| Certification requirements | |||
| Good to have “IBM AS/400 certified Professional” certificate. | |||
| Good to have ITIL foundation certified certification. | |||
Key Responsibilities
| Responsibilities :- | |||
| Software installation & upgrade | |||
| Performance monitoring | |||
| User Management | |||
| Device configuration and control | |||
| Networking - TCP/IP Management | |||
| Disk management | |||
| Work Management | |||
| Security and user authority administration | |||
| PTF installation and management | |||
| LPAR management | |||
| Hardware troubleshooting | |||
| Problem determination and solution | |||
| Auditing | |||
| BRMS Management | |||
| Client Access installation and maintenance | |||
| Documentation & Ticket Handling | |||
| Technical Requirements | |||
| Sound knowledge on AS/400 Operations & Sys. Admin | |||
| User profiles management | |||
| Disk management | |||
| Work management | |||
| PTF management | |||
| Security management | |||
| BRMS services | |||
| Soft Skills | |||
| Excellent communication and conversation skills (Verbal & Written) | |||
| Good documentation skills | |||
| Good working knowledge in MS OFFICE | |||
| Should have a good customer handling skills | |||
| Able to handle unforeseen situations | |||
| High level of acceptance | |||
| Can drive HCL’s value and its methodology | |||
| Other Skills / Experience | |||
| Should be worked on Production systems | |||
| Working Knowledge on Remedy or any other ticketing tools | |||
| Should be familiar with ITIL processes | |||
| Years of Experience | |||
| Total : 4-6 Years of relevant IT experience | |||
| Relavant : Minimum 3 yrs in AS/400 Administration / Support | |||
| Certification requirements | |||
| Good to have “IBM AS/400 certified Professional” certificate. | |||
| Good to have ITIL foundation certified certification. | |||
Skill Requirements
| Responsibilities :- | |||
| Software installation & upgrade | |||
| Performance monitoring | |||
| User Management | |||
| Device configuration and control | |||
| Networking - TCP/IP Management | |||
| Disk management | |||
| Work Management | |||
| Security and user authority administration | |||
| PTF installation and management | |||
| LPAR management | |||
| Hardware troubleshooting | |||
| Problem determination and solution | |||
| Auditing | |||
| BRMS Management | |||
| Client Access installation and maintenance | |||
| Documentation & Ticket Handling | |||
| Technical Requirements | |||
| Sound knowledge on AS/400 Operations & Sys. Admin | |||
| User profiles management | |||
| Disk management | |||
| Work management | |||
| PTF management | |||
| Security management | |||
| BRMS services | |||
| Soft Skills | |||
| Excellent communication and conversation skills (Verbal & Written) | |||
| Good documentation skills | |||
| Good working knowledge in MS OFFICE | |||
| Should have a good customer handling skills | |||
| Able to handle unforeseen situations | |||
| High level of acceptance | |||
| Can drive HCL’s value and its methodology | |||
| Other Skills / Experience | |||
| Should be worked on Production systems | |||
| Working Knowledge on Remedy or any other ticketing tools | |||
| Should be familiar with ITIL processes | |||
| Years of Experience | |||
| Total : 4-6 Years of relevant IT experience | |||
| Relavant : Minimum 3 yrs in AS/400 Administration / Support | |||
| Certification requirements | |||
| Good to have “IBM AS/400 certified Professional” certificate. | |||
| Good to have ITIL foundation certified certification. | |||
Other Requirements
| Responsibilities :- | |||
| Software installation & upgrade | |||
| Performance monitoring | |||
| User Management | |||
| Device configuration and control | |||
| Networking - TCP/IP Management | |||
| Disk management | |||
| Work Management | |||
| Security and user authority administration | |||
| PTF installation and management | |||
| LPAR management | |||
| Hardware troubleshooting | |||
| Problem determination and solution | |||
| Auditing | |||
| BRMS Management | |||
| Client Access installation and maintenance | |||
| Documentation & Ticket Handling | |||
| Technical Requirements | |||
| Sound knowledge on AS/400 Operations & Sys. Admin | |||
| User profiles management | |||
| Disk management | |||
| Work management | |||
| PTF management | |||
| Security management | |||
| BRMS services | |||
| Soft Skills | |||
| Excellent communication and conversation skills (Verbal & Written) | |||
| Good documentation skills | |||
| Good working knowledge in MS OFFICE | |||
| Should have a good customer handling skills | |||
| Able to handle unforeseen situations | |||
| High level of acceptance | |||
| Can drive HCL’s value and its methodology | |||
| Other Skills / Experience | |||
| Should be worked on Production systems | |||
| Working Knowledge on Remedy or any other ticketing tools | |||
| Should be familiar with ITIL processes | |||
| Years of Experience | |||
| Total : 4-6 Years of relevant IT experience | |||
| Relavant : Minimum 3 yrs in AS/400 Administration / Support | |||
| Certification requirements | |||
| Good to have “IBM AS/400 certified Professional” certificate. | |||
| Good to have ITIL foundation certified certification. | |||
Frequently Asked Questions
Is the salary disclosed for the Sr Technical Lead (Support & Operations) position at HCLTech?
The salary for this Sr Technical Lead (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Technical Lead (Support & Operations) position at HCLTech located?
This Sr Technical Lead (Support & Operations) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Technical Lead (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Technical Lead (Support & Operations) job at HCLTech posted?
This Sr Technical Lead (Support & Operations) position at HCLTech was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Technical Lead (Support & Operations)
HCLTech
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