Sr Support Analyst, Mumbai (Giftcity), Information Technology

Key Areas of Responsibilities

• Work on Trading Operations with regular interaction with dealers/traders/business heads locally for EUS support.
• Act as a first point of contact for local regulators and exchange inquiries.
• Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack.
• Partner closely with Application Development and Support teams to support existing services and to rollout new services seamlessly and efficiently.
• Ensure that the IT estate is instrumented and monitored effectively.
• Establish and maintain an effective framework that provides comprehensive management controls to protect the confidentiality, integrity, and availability of CLSA’s information assets.
• Participate in on-call support rotation.
• Coordinate the timely recovery of IT systems and applications.
• Schedule and document regular changes according to change management rules & guidelines
• Ensure that production environment is stable and efficient.
• Adherence to CLSA documented governance guidelines.
• Provide an excellent, fast and responsive service to other teams.
• Own, coordinate & manage the DC & its related activities.

Requirements

• Experience working for NSE-IX supported business and back office.
• Degree in Computer Science, Software Engineering or IT related area
• Must have infra support on-prem support experience.
• Must have exposure to working directly other project stakeholders as needed.
• Prefer candidates with regional experience.
• Good communication and technical skills like PC troubleshooting, Server patching, Rack and Stack of server devices.
• Knowledge on Exchange Regulations & Compliance is an added benefit.
• Handling IT system and audits for local compliance.
• Open to permanently relocate to Gujarat – preference is right fit to the role.
• At-least 6-8 years of experience in EUS support with front office.
• ITIL process adherence (change, release, incident, problem management)
• Good command of spoken and written English.

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