Sr Subject Matter Expert (Support&Ops)

Job Summary

System Administration: Install, configure, and maintain SAP systems, including upgrades, patches, and support packs. • Database Management: Administer SAP databases (e.g., HANA, Oracle, SQL Server), including backups, restores, security, and performance tuning.

Key Responsibilities

Technical Support: Provide technical support to users, troubleshooting issues, and resolve technical problems. • Performance Monitoring and Optimization: Monitor system performance, identify bottlenecks, and implement optimizations to improve efficiency.

Skill Requirements

SAP Basis Knowledge: Strong understanding of SAP Basis technology, including operating systems (e.g., Windows, Linux), databases, and networking. • Technical Skills: Experience with SAP system administration, database administration, and troubleshooting.

Other Requirements

Problem-Solving: Ability to analyze technical issues, identify root causes, and develop solutions. • Communication: Strong communication skills to effectively interact with users, other IT teams, and clients. • Analytical Skills: Ability to analyze system performance data, identify trends, and recommend improvements.