Sr Subject Matter Expert (Support&Ops)

Years of Experience

• 10+ years of experience in DevOps, DevSecOps, platform engineering, CI/CD automation, and cloud-native application delivery.

General Description

• Serve as DevSecOps SME supporting Jefferies custom security and identity applications, developer workflows, CI/CD platforms, release engineering, and security automation. 
• Integrate security controls into software-delivery pipelines while improving platform stability, developer experience, deployment reliability, and operational efficiency. 
• Collaborate with AppSec, IAM/PAM, SIEM, cloud, engineering, and application teams to deliver secure and scalable automation patterns. 

Years of Experience

• 10+ years of experience in DevOps, DevSecOps, platform engineering, CI/CD automation, and cloud-native application delivery.

General Description

• Serve as DevSecOps SME supporting Jefferies custom security and identity applications, developer workflows, CI/CD platforms, release engineering, and security automation. 
• Integrate security controls into software-delivery pipelines while improving platform stability, developer experience, deployment reliability, and operational efficiency. 
• Collaborate with AppSec, IAM/PAM, SIEM, cloud, engineering, and application teams to deliver secure and scalable automation patterns. 

Technical Requirements

• Good understanding of network-security concepts, firewalls, proxies, remote access, network telemetry, SIEM/Splunk, security monitoring, and incident-management workflows. 
• Experience creating BRDs, FRDs, user stories, acceptance criteria, use cases, process flows, RACI, gap analyses, and requirement-traceability matrices. 
• Experience gathering requirements for dashboards, reports, log-source onboarding, alerts, data-source health, operational metrics, and service KPIs. 
• Experience using ServiceNow, Jira, Confluence, Power BI, Excel, and process-mapping tools. 
• Ability to analyze ticket volumes, backlog aging, demand patterns, SLA/KPI performance, and operational trends. 
• Ability to coordinate UAT, test-case review, defect tracking, stakeholder sign-off, release readiness, and implementation support. 
• Understanding of incident, request, change, problem, knowledge, and service-level management processes. 
• Ability to classify work into run, change, enhancement, project, transformation, automation, and BOT-transfer categories. 
• Experience facilitating workshops, KT sessions, requirements walkthroughs, action tracking, and governance meetings. 
• The role is functional and coordination focused; hands-on network or Splunk engineering is not expected unless explicitly agreed. 
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Soft Skills

• Excellent communication and presentation skills.
• Strong problem-solving and critical thinking skills.
• Exceptional project management and organizational abilities.
• Team collaboration and leadership skills.
• Client-focused approach with a commitment to delivering exceptional customer service.

Certifications (Good to have)

Good to have relevant certificates like (any of the below):

• CBAP/CCBA, PMI-PBA, Scrum Master, ITIL, or equivalent certification is preferred. 
• Security+, Splunk fundamentals, or network-security certification is good to have. 

Educational Qualifications

• University degree
• Bachelor’s degree in computer science/ IT or any relevant fields.