Sr. Specialist, Customer Success

cnx· Concentrix CVG Philippines, Inc.
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📍 PHL Makati City - SLCFull time

About this role

Job Title:

Sr. Specialist, Customer Success

Job Description

The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

You Will:

  • Sales Strategy: Developing sales strategies to acquire new customers. This involves identifying target industries, segments, and potential clients.

  • Client Engagement: Building relationships with customers, understanding their needs, and being a trusted advisor to provide appropriate SaaS solutions to meet their requirements.

  • Sales Presentations: Deliver compelling product demonstrations and presentations to potential clients, showcasing the value and benefits of the SaaS solution.

  • Negotiation and Closing Deals: Negotiating contract terms and pricing with customers to secure new business and lead deal closures. Speak to senior executives (HR, TA) Department and help to convince HR TA

  • Pipeline Management: Manage a sales pipeline, tracking leads, opportunities, and accounts in the customer relationship management (CRM) system.

  • Revenue Forecasting: Forecast sales revenue and providing regular updates to sales management.

  • Collaboration: Work with Sales Development Representatives (SDRs), Sales Managers and other partners (LinkedIn AE’s, project team, marketing, IT support, Sales Ops) to ensure agreement and increase sales process.

  • Market Knowledge: Staying informed about industry trends, competitor activities, and market developments to position the SaaS product and maintain a competitive edge.

  • Post-Sales Support: update CRM system for other teams to complete post sale activities 

You Have:

  • 3-5 years of experience in a quota-carrying sales role

  • For the Thailand market, fluency in Thai and English to serve customers 

  • For the Philippines market, fluency in Tagalog and English to serve customers 

  • Experience with recruiting, recruitment media and HR software  

  • Experience with SaaS opportunities

  • Experience selling IT or recruiting solutions   

  • Knowledge of software contract terms and conditions with the ability to create fair transactions  

  • Negotiation and accurate forecasting skills  

  • Close high-level business in an evangelist sales environment  

  • Use data to inform decision-making and persuade others   

  • Manage multiple prospect situations simultaneously while positioning company products against direct and indirect competitors  

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time

Frequently Asked Questions

Is the salary disclosed for the Sr. Specialist, Customer Success position at cnx?
The salary for this Sr. Specialist, Customer Success role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr. Specialist, Customer Success position at cnx located?
This Sr. Specialist, Customer Success role at cnx is based in PHL Makati City - SLC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr. Specialist, Customer Success role at cnx full-time or part-time?
This is listed as a Full time position. It is posted as a Sr. Specialist, Customer Success role in the Concentrix CVG Philippines, Inc. department at cnx.
Which team or department does the Sr. Specialist, Customer Success at cnx belong to?
This Sr. Specialist, Customer Success position is part of the Concentrix CVG Philippines, Inc. department at cnx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr. Specialist, Customer Success position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Sr. Specialist, Customer Success job at cnx posted?
This Sr. Specialist, Customer Success position at cnx was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr. Specialist, Customer Success
cnx
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