Sr Solution Architect

HCLTech
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📍 Noida, India

About this role

Job Summary

Senior ServiceNow Technical Architect role is aligned to ServiceNow Global Elite Partner expectations. The architect acts as a technical authority and trusted advisor, owning end-to-end ServiceNow architecture, multi-workflow solution strategy, platform governance, and technical assurance for large-scale, complex, enterprise implementations. The role spans delivery excellence, architectural governance, and long-term platform strategy aligned with the ServiceNow product roadmap.

Key Responsibilities

  • Own ServiceNow platform architecture, reference architectures, and technical roadmap across accounts
  • Define and enforce architectural standards, guardrails, and design patterns aligned with ServiceNow best practices
  • Lead multi-workflow enterprise implementations spanning IT, Employee, and Customer workflows
  • Provide final technical authority for complex or high-risk architectural decisions
  • Ensure platform scalability, performance, security, and regulatory compliance
  • Design and govern enterprise integrations using REST, SOAP, IntegrationHub, MID Server, iPaaS and event-driven patterns
  • Drive CMDB strategy, CSDM adoption, service modeling accuracy, and data governance
  • Conduct architecture reviews, platform health checks, and technical audits
  • Act as final escalation point for critical and enterprise-impacting technical issues
  • Lead client-facing architecture workshops, roadmap sessions, and design walkthroughs
  • Support pre-sales activities including solutioning, estimations, RFP responses, and technical assurance

Skill Requirements

  • ServiceNow Module Experience (Multi-module mandatory)

    • ITSM (Incident, Problem, Change, Request, Knowledge)
    • ITOM (Discovery, Service Mapping, Event Management, Orchestration)
    • Customer Service Management (CSM)
    • HR Service Delivery (HRSD)
    • Strategic Portfolio Management (SPM / ITBM)
    • Security Operations (SecOps) and/or GRC
    • Enterprise Service Management (ESM)
    • Service Portal and Employee Center

    Architecture & Platform Competencies

    • Deep expertise in Now Platform architecture, instance strategy, and upgrade lifecycle management
    • Strong CMDB/CSDM architecture and enterprise service modeling capability
    • Advanced enterprise integration architecture and system landscape design
    • Platform performance optimization, scalability planning, and security hardening
    • Strong grounding in ITIL and enterprise architecture principles
    • Ability to balance out-of-the-box capabilities with controlled customisation at scale

    Certifications

    • Mandatory: ServiceNow Certified System Administrator (CSA)
    • Mandatory: ServiceNow Certified Application Developer (CAD)
    • Mandatory: ServiceNow Certified Technical Architect (CTA)
    • Mandatory: Minimum 4-6 ServiceNow Certified Implementation Specialist (CIS) certifications
    • Highly Recommended: ServiceNow Certified Master Architect (CMA)

Other Requirements

  • Recognised ServiceNow technical authority within large programmes or accounts
  • Proven experience delivering enterprise-scale, multi-workflow ServiceNow transformations
  • Strong senior stakeholder and customer-facing presence
  • Capability to influence platform strategy, enforce governance, and drive long-term value for clients

Frequently Asked Questions

Is the salary disclosed for the Sr Solution Architect position at HCLTech?
The salary for this Sr Solution Architect role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Solution Architect position at HCLTech located?
This Sr Solution Architect role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Solution Architect position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Solution Architect job at HCLTech posted?
This Sr Solution Architect position at HCLTech was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Solution Architect
HCLTech
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