Sr Service Delivery Manager (DPO)
About this role
Job Summary
Business Unit: Insurance DPO – Life & Pensions (Corporate Business)
Shift: UK Hours
Role Overview
The Manager will be responsible for managing day-to-day delivery across key process towers within Corporate Pensions operations, ensuring SLA adherence, process accuracy, and smooth handling of volumes across Cash, New Business, Claims, Renewals, and Servicing.
Key Responsibilities
Process Delivery & Execution
- Manage operations across:
- Cash & Contributions (AVC, DC processing)
- New Business (PRSA, DC, scheme onboarding)
- Claims (retirement, death, withdrawals)
- Renewals (Group Risk, pensions)
- Policy servicing & member requests
- Migrations and scheme transitions
- Ensure timely completion of daily/monthly volumes with high accuracy.
- Monitor work queues, ageing, and backlog to ensure SLA compliance.
Process Control & Quality
- Perform regular checks on:
- Contributions & fund allocation accuracy
- Claims calculations and settlements
- New scheme setup and onboarding quality
- Drive issue resolution through basic RCA and corrective actions.
- Ensure adherence to SOPs, regulatory guidelines, and audit requirements.
People Management
- Manage Team Leaders / Assistant Managers and operational teams.
- Monitor productivity, attendance, and performance metrics.
- Support training and upskilling on pensions processes.
- Drive cross-training across process areas (Cash, NB, Claims, Renewals).
Client & Stakeholder Management
- Support governance reporting and provide daily/weekly performance updates.
- Highlight risks, delays, and operational challenges proactively.
- Ensure alignment to client expectations and service requirements.
Continuous Improvement
- Identify process improvement opportunities in:
- Cash processing efficiency
- Claims turnaround time
- New Business onboarding
- Support automation or simplification initiatives.
Skill Requirements
Domain Knowledge
- Good understanding of:
- Corporate pensions (DC, PRSA, Group schemes)
- Contributions processing and fund allocation
- Claims and benefits servicing
- New Business and scheme onboarding
- Renewals and policy servicing
Operational Skills
- Experience managing transactional operations with SLAs
- Strong focus on accuracy, controls, and productivity
- Ability to manage multiple process queues
Leadership Skills
- Team management and performance monitoring
- Problem-solving and issue resolution
- Stakeholder communication
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Sr Service Delivery Manager (DPO) position at HCLTech?
The salary for this Sr Service Delivery Manager (DPO) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Service Delivery Manager (DPO) position at HCLTech located?
This Sr Service Delivery Manager (DPO) role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Service Delivery Manager (DPO) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Service Delivery Manager (DPO) job at HCLTech posted?
This Sr Service Delivery Manager (DPO) position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Service Delivery Manager (DPO)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.