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Sr Program Manager - Heavy Bulky Network, IN - H&B
Amazon· Project/Program/Product Management--Non-Tech
About this role
We are looking for a data-driven, customer-obsessed Sr. Program Manager to own and improve the key metrics that define the Heavy and Bulky India delivery experience.
This is a unique team that takes ownership to define Network topology, Customer Experience and Cost impact (many elements of this network are WW First).
You will operate at the intersection of operations, supply chain, transportation, category management, and finance to drive programs that enhance delivery speed, reduce customer contacts, optimize network topology, and lower fulfillment costs.
This role requires a builder's mindset — someone who can work backwards from customer experience, dive deep into data, and drive cross-functional alignment across 10+ stakeholder teams.
Key job responsibilities
1) Speed & Delivery Promise
- Own the speed improvement roadmap
- Drive event readiness
- Partner with AMXL Operations, Supply Chain, and Long Haul teams
- Track speed benchmarking against core and competitor networks
2) Contacts Per Unit (CPU) Reduction
Own the H&B CPU reduction strategy across 5 pillars: customer anxiety, self-serve, 3P carrier experience, post-purchase frustration, and operational performance
3) Network Topology & Regionalization
- Drive a Multi-Tier Integrated Network Topology execution
- Partner with teams on topologu, forecasting, buying, and placement.
- Monitor and improve regionalization metrics while balancing cost optimization
4) Cross-Functional Program Management
- Drive Montly / Weekly business review reporting across all 4 metric areas with data-backed narratives and exception management
- Coordinate across 10+ stakeholder teams: Ops, Supply Chain, Category, Customer Service etc.
- Build and maintain mechanisms (dashboards, SOPs, escalation paths) to proactively identify metric deterioration and drive corrective actions
About the team
The IN H&B Delivery Experience team owns all customer input metrics for a high-visibility network transformation, most of which have a direct P&L impact. The role offers high exposure to senior leadership and opportunity to shape the future of non-sort fulfillment at Amazon India.
This is a unique team that takes ownership to define Network topology, Customer Experience and Cost impact (many elements of this network are WW First).
You will operate at the intersection of operations, supply chain, transportation, category management, and finance to drive programs that enhance delivery speed, reduce customer contacts, optimize network topology, and lower fulfillment costs.
This role requires a builder's mindset — someone who can work backwards from customer experience, dive deep into data, and drive cross-functional alignment across 10+ stakeholder teams.
Key job responsibilities
1) Speed & Delivery Promise
- Own the speed improvement roadmap
- Drive event readiness
- Partner with AMXL Operations, Supply Chain, and Long Haul teams
- Track speed benchmarking against core and competitor networks
2) Contacts Per Unit (CPU) Reduction
Own the H&B CPU reduction strategy across 5 pillars: customer anxiety, self-serve, 3P carrier experience, post-purchase frustration, and operational performance
3) Network Topology & Regionalization
- Drive a Multi-Tier Integrated Network Topology execution
- Partner with teams on topologu, forecasting, buying, and placement.
- Monitor and improve regionalization metrics while balancing cost optimization
4) Cross-Functional Program Management
- Drive Montly / Weekly business review reporting across all 4 metric areas with data-backed narratives and exception management
- Coordinate across 10+ stakeholder teams: Ops, Supply Chain, Category, Customer Service etc.
- Build and maintain mechanisms (dashboards, SOPs, escalation paths) to proactively identify metric deterioration and drive corrective actions
About the team
The IN H&B Delivery Experience team owns all customer input metrics for a high-visibility network transformation, most of which have a direct P&L impact. The role offers high exposure to senior leadership and opportunity to shape the future of non-sort fulfillment at Amazon India.
Basic qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
Preferred qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Sr Program Manager - Heavy Bulky Network, IN - H&B position at Amazon?
The salary for this Sr Program Manager - Heavy Bulky Network, IN - H&B role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Program Manager - Heavy Bulky Network, IN - H&B position at Amazon located?
This Sr Program Manager - Heavy Bulky Network, IN - H&B role at Amazon is based in Bengaluru, Karnataka, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr Program Manager - Heavy Bulky Network, IN - H&B role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Sr Program Manager - Heavy Bulky Network, IN - H&B role in the Project/Program/Product Management--Non-Tech department at Amazon.
Which team or department does the Sr Program Manager - Heavy Bulky Network, IN - H&B at Amazon belong to?
This Sr Program Manager - Heavy Bulky Network, IN - H&B position is part of the Project/Program/Product Management--Non-Tech department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr Program Manager - Heavy Bulky Network, IN - H&B position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Sr Program Manager - Heavy Bulky Network, IN - H&B job at Amazon posted?
This Sr Program Manager - Heavy Bulky Network, IN - H&B position at Amazon was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Program Manager - Heavy Bulky Network, IN - H&B
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.