SR. PROFESSIONAL SERVICE ENGINEER

Key Responsibilities

• Install, upgrade, configure, and support SCADA and Digital Solutions applications in Cloud environments.
• Design and implement medium to complex software solutions based on customer requirements.
• Develop custom solutions, integrations, scripts, workflows, reports, and system visualizations.
• Troubleshoot and resolve software, hardware, communication, and SCADA-related issues.
• Support customer requests, system enhancements, and technical training activities.
• Participate in software testing and release validation activities.
• Lead small to medium-sized projects and contribute to project planning and budgeting.
• Conduct customer visits and maintain documentation in Salesforce.
• Ensure compliance with company safety, quality, security, and operational standards.

Qualifications

• Bachelor's degree in Computer Science, Systems Engineering, Electronics, Electrical Engineering, Instrumentation, or related field.
• Minimum 7 years of relevant experience.
• Experience deploying and debugging enterprise software in Microsoft environments.
• Knowledge of Microsoft Server Operating Systems.
• Experience with ETL tools and techniques.
• Experience integrating applications and working with RESTful APIs.
• Knowledge of IIS, web security, authentication, and authorization.
• Experience troubleshooting software and hardware issues.
• Experience with SCADA software and hardware.
• Experience with SCADA protocols including MODBUS, OPC, and MQTT.
• Understanding of OT and IT architectures supporting SCADA applications.
• Ability to serve as a Technical Lead for medium to large projects.
• Programming knowledge in C#, PowerShell, SQL, or Python.

Preferred Qualifications

• Experience with CygNet SCADA software.
• Experience with ForeSite or similar platforms.
• Experience with Data Analytics and Business Intelligence applications.
• Customer-facing software support experience.
• Exposure to Project Management responsibilities.
• Experience with AWS Cloud services.
• Oil & Gas industry experience in Production Optimization and Artificial Lift.
• Experience with RTUs, PLCs, communication devices, configuration, and troubleshooting.
• Knowledge of SCADA concepts, practices, and procedures within the Oil & Gas industry.

Requirements

• Excellent verbal and written communication skills.
• Bilingual English proficiency.
• Ability to manage crisis situations effectively.
• Strong planning and organizational skills.
• Ability to work independently with minimal supervision.
• Up to 10% domestic and international travel.