Sr. Partner Operations Analyst

tripactions· Global Operations and Service (GOS)
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📍 Delhi, IN

About this role

About the Role

As the Senior Analyst – Business Operations (Flights), you will drive operational excellence, scalability, and automation across our flight fulfillment ecosystem. Positioned at the intersection of Operations, Product, and Engineering, you will transform day-to-day operational challenges into streamlined, automated workflows.

This role requires a deep understanding of the end-to-end ticketing and post-booking lifecycle. You will own the analytical framework that identifies inefficiencies, identify functional solutions, and supports the rollout of automation initiatives to reduce errors, prevent revenue leakage, and maximize processing speed.

 

What You’ll Do

Process Optimisation & Automation Support

  • Identify and assess automation opportunities in flight operations workflows specifically targeting ticketing queues, manual reissues, and refunds to identify and prioritise accordingly. 
  • Work with Product and Engineering teams to translate operational bottlenecks into clear, actionable technical requirements. 
  • Monitor automation effectiveness and provide data-driven recommendations.

Operational Troubleshooting & Analysis

  • Lead investigations into recurring fulfillment issues, manual GDS/NDC exceptions, and refund discrepancies to improve automated processing.
  • Analyze data to identify patterns, root causes, and potential solutions.
  • Support operational initiatives and efficiency projects aimed at reducing manual work.
  • Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.

Stakeholder Collaboration

  • Act as a subject matter expert for ticketing and post booking workflows within the flights domain.
  • Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
  • Communicate clearly across technical and non-technical teams.

Documentation & Training

  • Own the creation and maintenance of SOPs, process maps and modules to build technical capabilities and domain knowledge across the wider operations team.

What You’ll Bring

  • 3–5 years of domain experience in travel operations, ideally within a TMC, OTA, or airline environment.
  • Hands-on experience with NDC & GDS systems 
  • Deep practical knowledge of the ticketing lifecycle, including reissues, exchanges, voiding, refunds and fare rules
  • Strong analytical mindset, with experience in process improvement or automation projects.
  • Ability to translate operational needs into technical requirements.
  • Excellent communication, stakeholder management, and problem-solving skills.

 

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Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. 

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Frequently Asked Questions

Is the salary disclosed for the Sr. Partner Operations Analyst position at tripactions?
The salary for this Sr. Partner Operations Analyst role at tripactions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr. Partner Operations Analyst position at tripactions located?
This Sr. Partner Operations Analyst role at tripactions is based in Delhi, IN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Sr. Partner Operations Analyst at tripactions belong to?
This Sr. Partner Operations Analyst position is part of the Global Operations and Service (GOS) department at tripactions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr. Partner Operations Analyst position at tripactions?
Click the "Apply Now" button on this page. You will be redirected to tripactions's official application portal hosted on greenhouse where you can submit your application directly.
When was the Sr. Partner Operations Analyst job at tripactions posted?
This Sr. Partner Operations Analyst position at tripactions was posted on Jul 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr. Partner Operations Analyst
tripactions
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