Sr. Manager, Training and Quality
cnx· Concentrix CVG Corporation
About this role
Job Title:
Sr. Manager, Training and QualityJob Description
Primary PurposeLeads the strategic alignment of Training & Quality across multiple programs.
Partners closely with Operations leadership to ensure Training & Quality initiatives support client-specific business goals and KPIs.
Serves as the primary point of contact for Training & Quality matters at both regional and global levels for supported programs.
Core Responsibilities
Develop and execute Training & Quality strategy across multiple lines of business.
Drive achievement of client KPIs, quality scores, compliance requirements, and training effectiveness.
Partner with Operations, Workforce Management, Client Services, and other support functions.
Manage and develop Managers, Supervisors, Trainers, Quality Leaders, and related TQ support functions.
Lead governance reviews, business reviews, action plans, and performance improvement initiatives.
Provide executive-level reporting and insights on performance trends, quality outcomes, and learning effectiveness.
Ensure consistency in quality standards, calibration processes, coaching frameworks, and training delivery.
Support client presentations, QBRs, MBRs, audits, and strategic improvement initiatives.
Primary Purpose
- Leads the strategic alignment of Training & Quality across multiple programs.
- Partners closely with Operations leadership to ensure Training & Quality initiatives support client-specific business goals and KPIs.
- Serves as the primary point of contact for Training & Quality matters at both regional and global levels for supported programs.
Core Responsibilities
- Develop and execute Training & Quality strategy across multiple lines of business.
- Drive achievement of client KPIs, quality scores, compliance requirements, and training effectiveness.
- Partner with Operations, Workforce Management, Client Services, and other support functions.
- Manage and develop Managers, Supervisors, Trainers, Quality Leaders, and related TQ support functions.
- Lead governance reviews, business reviews, action plans, and performance improvement initiatives.
- Provide executive-level reporting and insights on performance trends, quality outcomes, and learning effectiveness.
- Ensure consistency in quality standards, calibration processes, coaching frameworks, and training delivery.
- Support client presentations, QBRs, MBRs, audits, and strategic improvement initiatives.
Location:
PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, LahugLanguage Requirements:
Time Type:
Full timeFrequently Asked Questions
Is the salary disclosed for the Sr. Manager, Training and Quality position at cnx?
The salary for this Sr. Manager, Training and Quality role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr. Manager, Training and Quality position at cnx located?
This Sr. Manager, Training and Quality role at cnx is based in PHL Cebu City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr. Manager, Training and Quality role at cnx full-time or part-time?
This is listed as a Full time position. It is posted as a Sr. Manager, Training and Quality role in the Concentrix CVG Corporation department at cnx.
Which team or department does the Sr. Manager, Training and Quality at cnx belong to?
This Sr. Manager, Training and Quality position is part of the Concentrix CVG Corporation department at cnx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr. Manager, Training and Quality position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Sr. Manager, Training and Quality job at cnx posted?
This Sr. Manager, Training and Quality position at cnx was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr. Manager, Training and Quality
cnx
You'll be redirected to cnx's official application page on Workday.