Sr. LMS Administrator
About this role
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Manages the day-to-day administration, configuration, and optimization of Kaseya University's learning management system. Ensures seamless learner experiences for internal employees, MSP partners, and customers while maintaining data integrity, system performance, and alignment with training program requirements. Supports reporting and analytics needs across the department, working across multiple data sources, and works with API integrations connecting the LMS to other business systems. Also supports SharePoint administration for the team.
Key Responsibilities
LMS Administration
- Administer and maintain the LMS including user management, course setup, enrollment workflows, and system configuration
- Create and manage courses, learning paths, certification tracks, and curricula
- Configure user roles, permissions, and access controls for internal employees, partners, and customers
- Manage tenant structures, branding, and customization for different audience segments
- Ensure content is properly uploaded, tested, and published according to quality standards
- Troubleshoot and resolve LMS issues, escalating to vendors when necessary
- Maintain system documentation including configuration guides, user procedures, and troubleshooting resources
Reporting & Integrations
- Build and maintain reporting dashboards tracking learner progress, certification completion, and platform usage across audience segments
- Pull together data from multiple sources across the department to build unified reporting
- Work with API integrations connecting the LMS to other departmental systems, and support troubleshooting of data flow between platforms
SharePoint Administration
- Administer SharePoint for the team, including site structure, permissions, and content organization, supporting documentation and collaboration needs
Learner Support
- Serve as the primary point of contact for LMS-related questions, issues, and requests from learners, trainers, and administrators
- Provide technical support for enrollment issues, access problems, content playback errors, and completion tracking discrepancies
- Develop and maintain learner-facing support resources including FAQs, guides, and tutorials
- Monitor learner feedback and system performance to identify and resolve user experience issues
Qualifications
- 2–4 years of experience administering a learning management system
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred
- Familiarity with Absorb LMS required
- Experience with Docebo a nice to have
- Working knowledge of APIs and system integrations
- Experience with SharePoint administration
- Strong reporting and analytics skills, with the ability to pull and combine data from multiple sources
- Excellent written and verbal communication skills, including professional proficiency in English
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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