Job Description:

Key accountabilities

People operations excellence

• Coordinate core employee lifecycle processes, including recruitment support, onboarding, employee changes, leave, benefits and offboarding.

• Ensure accurate and timely HR administration, people data, documentation and payroll coordination across the supported countries.

• Maintain clear local processes and appropriate controls in line with company policies, confidentiality requirements and local practices.

• Work with payroll, benefits and other service providers to resolve operational issues and maintain business continuity.

Local leadership and team support

• Build strong relationships with local leadership teams and provide practical HR support aligned with business priorities.

• Help leaders communicate people’s initiatives clearly and maintain employee connection during periods of change or transition.

• Bring local employee insights to the regional HR team and support effective implementation of regional and global programs.

Culture, engagement and employee experience

• Partner with local leaders and teams to strengthen an inclusive, collaborative and high-performing workplace culture.

• Plan and coordinate employee engagement, recognition, wellbeing, communication and team-connection initiatives.

• Act as an accessible and trusted HR contact for employees and managers, listening to feedback and helping address workplace needs.

• Create welcoming and consistent employee experience across onboarding, key employee moments and organizational changes.

Experience and capabilities

• At least 5 years relevant experience in HR operations, employee experience or generalist HR support, preferably across more than one Southeast Asian market.

• Strong relationship-building and communication skills, with the confidence to engage employees, managers and local leadership teams.

• Practical knowledge of employee lifecycle processes, HR administration and payroll coordination.

• Experience supporting employee engagement, internal communication or culture-building activities.

• Strong organization, judgment and attention to detail, with the ability to manage competing priorities independently.

• Comfort working with HR systems and employee data; Workday experience is an advantage.

• Experience in pharmaceutical industry is an advantage.

• Fluent in English and Malaysian Malay, other foreign language literacy is a plus.

Location: