SR EPI Strategist

zaelot· Delivery
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🌍 Remote📍 Miami, Florida, United States📍 RemoteContractor

About this role

Senior strategist owning the Experience Performance Index (EPI) program across one of our clients international brands. Turns guest-experience signals into a measurement system that guides where Research & Design invests, and makes the case to leadership with data.

RESPONSIBILITIES:
• Own and evolve the EPI framework, scorecards and health metrics across all three brands
• Translate guest and behavioral data into prioritized, actionable experience insights
• Partner with Research and Design leadership to shape the roadmap and prove impact
• Build and present executive-level reporting and quarterly narratives
• Define instrumentation and success metrics with analytics and product teams

REQUIREMENTS:
• 7+ years in UX/CX research, experience strategy or insights, incl. senior/lead scope
• Proven experience-measurement / KPI framework design (NPS, CSAT, task success, funnels)
• Strong data storytelling and executive stakeholder management
• Comfort with quantitative and behavioral analytics; large consumer/e-commerce brands a plus

MUST-HAVE:
• Experience / CX measurement frameworks & scorecards
• UX research strategy
• Data storytelling & exec presentation
• Behavioral & survey analytics (NPS/CSAT/task success)
• Cross-functional stakeholder management

NICE-TO-HAVE:
• Travel / hospitality / e-commerce domain
• Analytics tooling (GA4, Adobe, Qualtrics/Medallia)
• SQL / dashboarding



Candidates in Miami will be prioritized

We look forward to meeting you! 

Frequently Asked Questions

Is the salary disclosed for the SR EPI Strategist position at zaelot?
The salary for this SR EPI Strategist role at zaelot is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the SR EPI Strategist job at zaelot remote?
Yes, this SR EPI Strategist position at zaelot is remote, with team members based in Miami, Florida, United States, Remote. You can work from home or anywhere in the supported regions.
Is the SR EPI Strategist role at zaelot full-time or part-time?
This is listed as a Contractor position. It is posted as a SR EPI Strategist role in the Delivery department at zaelot.
Which team or department does the SR EPI Strategist at zaelot belong to?
This SR EPI Strategist position is part of the Delivery department at zaelot. See the full job description for more information about the team structure and responsibilities.
How do I apply for the SR EPI Strategist position at zaelot?
Click the "Apply Now" button on this page. You will be redirected to zaelot's official application portal hosted on bamboohr where you can submit your application directly.
When was the SR EPI Strategist job at zaelot posted?
This SR EPI Strategist position at zaelot was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
SR EPI Strategist
zaelot
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