Sr Engineer (Tools & Automation)

Job Summary

This role will provide significant value by supporting operational activities, customer engagement, project delivery, platform engineering, and automation initiatives. As we continue to support workload automation, modernization efforts, disaster recovery initiatives, and operational improvements, we need a resource capable of contributing across a broad range of engineering and support functions.\\\\r\\\\n• Supporting ServiceNow intake requests, incidents, service requests, and customer engagements.\\\\r\\\\n• Assisting application teams with workflow design, onboarding, troubleshooting, and best practices.\\\\r\\\\n• Supporting day-to-day operational queues, production implementations, and incident resolution.\\\\r\\\\n• Supporting workload automation platforms, agents, plugins, APIs, and platform integrations.\\\\r\\\\n• Assisting with upgrades, patching, testing, and disaster recovery activities.\\\\r\\\\n• Developing automation solutions to reduce manual effort and improve operational efficiency.\\\\r\\\\n• Supporting workload migration, modernization, and platform optimization initiatives.\\\\r\\\\n• Participating in ServiceNow and infrastructure automation efforts.\\\\r\\\\n• Assisting with monitoring, SLA management, and continuous service improvements.\\\\r\\\\n• Supporting project work across Enterprise Scheduling, MFT, and Production Control initiatives.

Key Responsibilities

This role will provide significant value by supporting operational activities, customer engagement, project delivery, platform engineering, and automation initiatives. As we continue to support workload automation, modernization efforts, disaster recovery initiatives, and operational improvements, we need a resource capable of contributing across a broad range of engineering and support functions.\\\\r\\\\n• Supporting ServiceNow intake requests, incidents, service requests, and customer engagements.\\\\r\\\\n• Assisting application teams with workflow design, onboarding, troubleshooting, and best practices.\\\\r\\\\n• Supporting day-to-day operational queues, production implementations, and incident resolution.\\\\r\\\\n• Supporting workload automation platforms, agents, plugins, APIs, and platform integrations.\\\\r\\\\n• Assisting with upgrades, patching, testing, and disaster recovery activities.\\\\r\\\\n• Developing automation solutions to reduce manual effort and improve operational efficiency.\\\\r\\\\n• Supporting workload migration, modernization, and platform optimization initiatives.\\\\r\\\\n• Participating in ServiceNow and infrastructure automation efforts.\\\\r\\\\n• Assisting with monitoring, SLA management, and continuous service improvements.\\\\r\\\\n• Supporting project work across Enterprise Scheduling, MFT, and Production Control initiatives.

Skill Requirements

This role will provide significant value by supporting operational activities, customer engagement, project delivery, platform engineering, and automation initiatives. As we continue to support workload automation, modernization efforts, disaster recovery initiatives, and operational improvements, we need a resource capable of contributing across a broad range of engineering and support functions.\\\\r\\\\n• Supporting ServiceNow intake requests, incidents, service requests, and customer engagements.\\\\r\\\\n• Assisting application teams with workflow design, onboarding, troubleshooting, and best practices.\\\\r\\\\n• Supporting day-to-day operational queues, production implementations, and incident resolution.\\\\r\\\\n• Supporting workload automation platforms, agents, plugins, APIs, and platform integrations.\\\\r\\\\n• Assisting with upgrades, patching, testing, and disaster recovery activities.\\\\r\\\\n• Developing automation solutions to reduce manual effort and improve operational efficiency.\\\\r\\\\n• Supporting workload migration, modernization, and platform optimization initiatives.\\\\r\\\\n• Participating in ServiceNow and infrastructure automation efforts.\\\\r\\\\n• Assisting with monitoring, SLA management, and continuous service improvements.\\\\r\\\\n• Supporting project work across Enterprise Scheduling, MFT, and Production Control initiatives.

Other Requirements

This role will provide significant value by supporting operational activities, customer engagement, project delivery, platform engineering, and automation initiatives. As we continue to support workload automation, modernization efforts, disaster recovery initiatives, and operational improvements, we need a resource capable of contributing across a broad range of engineering and support functions.\\\\r\\\\n• Supporting ServiceNow intake requests, incidents, service requests, and customer engagements.\\\\r\\\\n• Assisting application teams with workflow design, onboarding, troubleshooting, and best practices.\\\\r\\\\n• Supporting day-to-day operational queues, production implementations, and incident resolution.\\\\r\\\\n• Supporting workload automation platforms, agents, plugins, APIs, and platform integrations.\\\\r\\\\n• Assisting with upgrades, patching, testing, and disaster recovery activities.\\\\r\\\\n• Developing automation solutions to reduce manual effort and improve operational efficiency.\\\\r\\\\n• Supporting workload migration, modernization, and platform optimization initiatives.\\\\r\\\\n• Participating in ServiceNow and infrastructure automation efforts.\\\\r\\\\n• Assisting with monitoring, SLA management, and continuous service improvements.\\\\r\\\\n• Supporting project work across Enterprise Scheduling, MFT, and Production Control initiatives.