Sr. Customer Retention Specialist

automationanywhere· LE400 Automation Anywhere Software Pvt. Ltd.
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📍 Bengaluru, IndiaFull time

About this role

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Position:          Customer Retention Specialist

Job Level:        E3

Location : Bangalore (Onsite)

As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

Who you’ll report to:

This role reports to VP of Global Customer Retention (based in the US)

You’ll make an impact by being responsible for:

  • Meeting or exceeding assigned sales objectives and quotas for renewal business

  • Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention

  • Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track

  • Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal

  • Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts

  • Maintaining, updating, and managing all SalesForce.com renewal opportunities

  • Manage large enterprise accounts

You will be a great fit if you have:

  • 3 -7 years of Renewal or account management experience

  • Experience selling software products that are on-demand and recurring in nature

  • Experience using Salesforce.com as CRM required

  • Software Sales experience; SaaS or subscription sales (Must)

  • Experience and knowledge of AI, Automation and/or APA preferred

  • Experience using Salesforce CPQ (is a must)

  • You excel in these key competencies:

  • High problem-solving ability to learn and adapt quickly while being a self-starter

  • Team-oriented with the ability to succeed in an entrepreneurial environment

  • Committed, enthusiastic and coachable with a desire to thrive in sales environment

  • Strong presentation and communication skills (verbal, written, and listening)

  • Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Frequently Asked Questions

Is the salary disclosed for the Sr. Customer Retention Specialist position at automationanywhere?
The salary for this Sr. Customer Retention Specialist role at automationanywhere is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr. Customer Retention Specialist position at automationanywhere located?
This Sr. Customer Retention Specialist role at automationanywhere is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr. Customer Retention Specialist role at automationanywhere full-time or part-time?
This is listed as a Full time position. It is posted as a Sr. Customer Retention Specialist role in the LE400 Automation Anywhere Software Pvt. Ltd. department at automationanywhere.
Which team or department does the Sr. Customer Retention Specialist at automationanywhere belong to?
This Sr. Customer Retention Specialist position is part of the LE400 Automation Anywhere Software Pvt. Ltd. department at automationanywhere. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sr. Customer Retention Specialist position at automationanywhere?
Click the "Apply Now" button on this page. You will be redirected to automationanywhere's official application portal hosted on workday where you can submit your application directly.
When was the Sr. Customer Retention Specialist job at automationanywhere posted?
This Sr. Customer Retention Specialist position at automationanywhere was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr. Customer Retention Specialist
automationanywhere
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