Sr. Application Support (LMS-FinnOne)

Aditya Birla Group
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📍 Thane, Maharashtra, India
Application Support SQL DR and BCP Application Monitoring Support

About this role

Job Purpose: 

  •  Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.
  • Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and strong collaboration with Engineering, DevOps, Infra, and Business teams.
  • Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.



Key Result Areas  

Supporting Actions

Application Uptime & Reliability

- Maintain ≥99% uptime for non-core applications
- Daily health checks, proactive alerting
 - Zero unplanned outages

Batch (EOD/BOD) & Scheduler Management

- ≥98% successful EOD/BOD jobs
- Publish job status reports
 - Reduce batch failures by ≥20% YoY

Incident & Problem Management

- ≥95% incidents resolved within SLA
- MTTR reduction by ≥20%
 - Zero repeat incidents through preventive actions

DR / BCP Readiness

- 100% DR drill success
- Errorfree switchover/fallback
 - DR documentation updated quarterly

API/Gateway Performance

- API gateway success rate >98%
- Monitor latency, timeouts, circuit breaker events
 - Ensure certificate renewal before expiry

Team Leadership & Stakeholder Management

- Daily task allocation & monitoring
- Weekly RCA reviews, training & capability building
 - Positive stakeholder satisfaction (≥4.3/5)

Release Readiness & Change Governance

- 100% pre/postdeployment validations
- Change success rate ≥98%
 - CAB / documentation compliance

Frequently Asked Questions

Is the salary disclosed for the Sr. Application Support (LMS-FinnOne) position at Aditya Birla Group?
The salary for this Sr. Application Support (LMS-FinnOne) role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr. Application Support (LMS-FinnOne) position at Aditya Birla Group located?
This Sr. Application Support (LMS-FinnOne) role at Aditya Birla Group is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr. Application Support (LMS-FinnOne) position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Sr. Application Support (LMS-FinnOne) job at Aditya Birla Group posted?
This Sr. Application Support (LMS-FinnOne) position at Aditya Birla Group was posted on Jun 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr. Application Support (LMS-FinnOne)
Aditya Birla Group
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