Sr Analyst
HCLTech
Sr Analyst
About this role
Job Summary
Job Summary : Mandarin Service Desk Support
Key Responsibilities
Job Responsibilities : • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end user. Route problems to internal second and third level IT support staff. • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User account provisioning Tracking work tickets on ITIL based ticketing system like Service Now & Remedy Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
Skill Requirements
Skill Requirement : • Good Knowledge on Excel • Basic Knowledge Windows, Outlook, PC related issue • Oversees provisioning and break/fix • Monitors process to ensure best productivity • Improves and maintains customer and employee satisfaction • Monitors and maintains SLAs • Gathers and suggests value additions for submission to customer with SDM • Coordinates intra-track and Micron service coordination • Point of escalation between customer and analyst
Other Requirements
Other Requirement : 1. Excellent communication and conversation skills (Verbal and Written)- 2. Good documentation skills- 3. Excellent Mandarin and English language skills 4. Should have a great customer handling skills- 5. Able to handle unforeseen situations- 6. Can accept night shift 7. Can drive HCL\'s value and methodology
Frequently Asked Questions
Is the salary disclosed for the Sr Analyst position at HCLTech?
The salary for this Sr Analyst role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Analyst position at HCLTech located?
This Sr Analyst role at HCLTech is based in Dalian, China. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Analyst position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Analyst job at HCLTech posted?
This Sr Analyst position at HCLTech was posted on Oct 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Analyst
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.