Sr Analyst

HCLTech
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📍 Lucknow, India

About this role

Job Summary

SD

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
  • Receiving, logging and managing calls from internal & external staff via telephone, email or chat.
  • Able to recognize situational trends and call team and management attention to them
  • 1st line support - troubleshooting of IT related problems for software/hardware, such as BlackBerrys, IPAD, Laptops, PCs and Printers
  • Troubleshoot basic network and VPN issues
  • Escalate unresolved calls to next level
  • Log all calls in the Service Desk Call Logging system
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Basic knowledge and troubleshooting skills for  MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
  • Provide supporting stats for the weekly Service Desk report on call trends
  • Generating support documentation to assist staff with requests for information & provide input for staff training as required
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups, creating Distribution Lists, etc.
  • Blackberry and Smart Phone account management and provision
  • Flexibility to work in a 24x7 work environment.

Key Responsibilities

SD

Skill Requirements

SD

Other Requirements

SD

Frequently Asked Questions

Is the salary disclosed for the Sr Analyst position at HCLTech?
The salary for this Sr Analyst role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Analyst position at HCLTech located?
This Sr Analyst role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Analyst position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Analyst job at HCLTech posted?
This Sr Analyst position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Analyst
HCLTech
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