Sr Analyst

Job Summary

Backup HCBU (L1) 1.1 Key Responsibilities: • Operational Monitoring: Perform 24x7 routine monitoring of backup jobs, schedules, and alerts across enterprise infrastructure (277 TB Backup / 1641 TB Storage on Azure, 2478 GB Backup on GCP, and On-Premises systems). • Backup Failure Remediation: Identify, triage, and execute standard initial remediation for failed backup jobs (e.g., restarting services, clearing space, retrying failed jobs). • Restoration Requests: Handle standard day-to-day file, VM, and database data restoration requests following predefined Standard Operating Procedures (SOPs). • Tape & Media Management: Coordinate media lifecycle management, retention policies, and offsite vaulting tasks where applicable. • Incident & Ticket Triage: Manage incoming backup alerts, create and update service requests/incidents in the ticketing platform, and escalate unresolved issues to L2/L3 teams within SLA guidelines. • Routine Reporting: Generate daily, weekly, and monthly backup success/failure reports and capacity utilization metrics.

Key Responsibilities

 Technical: • Basic operational knowledge of enterprise backup solutions (e.g., Commvault, Azure Backup, or GCP Backup). • Hands-on familiarity with basic Windows Server and Linux OS administration commands to verify service statuses and log files. • Fundamental understanding of storage concepts (SAN, NAS, Object Storage, Snapshots, Retention Policies). • basic understanding of virtualized environments (VMware ESXi, Azure/GCP VM Non-Technical • Basic understanding of ITIL framework (Incident Management, Ticketing, SLAs). • Willingness to work in 24x7 rotational shifts, including night shifts and weekends. 1.3 Good to Have Skills: • Configuration knowledge of public cloud storage archiving tiers (Azure Archive Blob, GCP Coldline). • Familiarity with script automation (PowerShell, Python, or Bash) to build custom backup health reports. • Experience in migrating legacy tape backups to modern cloud-based storage repositories. 1.4 Soft Skills: • Crisis Management: Ability to maintain poise, direction, and speed during high-priority data restore requests under tight timelines. • Effective Communication: Excellent verbal and written presentation skills to translate technical restore obstacles into clear business updates for stakeholders. • Team Leadership & Attitude: A positive, collaborative team player who naturally mentors and upskills L1/L2 monitoring teams. • Decision-Making: Confident and structured problem-solving skills during system outages.

Skill Requirements

 1.5 Certifications: • Commvault Certified Associate / Professional (Good to have), AZ-900 , SC-900. 1.6 Overview • Role – Backup HCBU L1 • Experience Level – 2+ years • Job Location – Bengaluru / Hyderabad • Job Type – Full-Time • Support type - 24x7 Operational Support & Project Engagements

Other Requirements

NA