Sr Analyst
HCLTech
Sr Analyst
About this role
Job Summary
We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time
Key Responsibilities
We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions. Key Responsibilities: • Provide first-level technical support via chat to end-users. • Troubleshoot hardware, software, and network-related issues. • Log and track service requests using the ticketing system. • Escalate unresolved issues to appropriate teams. • Maintain a high level of customer satisfaction through timely and effective communication. • Follow standard operating procedures and service desk protocols. • Document solutions and contribute to the knowledge base. Qualifications & Skills: Education: • Graduate in any discipline (preferably in IT or Computer Science). Experience: • 0–2 years of experience in IT support or customer service (chat process preferred). Skills: • Excellent written communication skills. • Basic understanding of computer systems, networks, and troubleshooting. Classification: Internal • Ability to multitask and manage multiple chat sessions. • Strong problem-solving and analytical skills. • Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus. Work Location: Lucknow Employment Type: Full-time
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Sr Analyst position at HCLTech?
The salary for this Sr Analyst role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Analyst position at HCLTech located?
This Sr Analyst role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Analyst position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Analyst job at HCLTech posted?
This Sr Analyst position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Analyst
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.