Sr Analyst
HCLTech
Sr Analyst
About this role
Job Summary
We are seeking a bilingual IT Service Desk Analyst fluent in French and English to join our dynamic team. In this role, you will be the first point of contact for IT support, troubleshooting a variety of technical issues and logging them in ServiceNow. Your expertise in troubleshooting, exceptional communication skills, and dedication to delivering outstanding customer service will be vital in supporting our global workforce.
Key Responsibilities
• Provide prompt first-line support for hardware, software, network, and application issues. • Log, track, and manage incidents and service requests using the ServiceNow ticketing system. • Accurately document issues, actions taken, and solutions provided. • Troubleshoot and resolve technical incidents, escalating to higher-level support teams as needed. • Communicate effectively in English, ensuring clarity and empathy in all interactions. • Collaborate with team members to maintain and improve knowledge base documentation. • Follow ITIL best practices and adhere to organizational security and compliance standards. • Contribute to continuous service improvement initiatives.
Skill Requirements
• Proficiency in English (verbal and written). • 1–3 years of experience in IT service desk or technical support roles. • Proficiency with ServiceNow ticketing system (or similar ITSM tool). • Strong technical troubleshooting skills, including basic support for Windows, MS Office, and network connectivity. • Excellent communication and customer service skills. • Ability to thrive in a 24/7 environment with rotating shifts, including nights and weekends. • Certifications such as ITIL Foundation, CompTIA A+, or equivalent are a plus.
Other Requirements
Good Communication Skils
Frequently Asked Questions
Is the salary disclosed for the Sr Analyst position at HCLTech?
The salary for this Sr Analyst role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Analyst position at HCLTech located?
This Sr Analyst role at HCLTech is based in Nagpur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Analyst position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Analyst job at HCLTech posted?
This Sr Analyst position at HCLTech was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Analyst
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.