Sr Analyst
HCLTech
Sr Analyst
About this role
Job Summary
We are seeking a highly motivated and customer-focused Service Desk Engineer to provide Level 1/Level 2 IT support services in a 24x7 operational environment. The candidate will be responsible for incident resolution, service request fulfillment, troubleshooting end-user issues, supporting collaboration platforms, and ensuring high service availability across global locations.
Key Responsibilities
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Provide first-line and second-line technical support to end users.
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Handle incidents, service requests, and escalations as per defined SLAs.
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Monitor, troubleshoot, and resolve hardware, software, and network-related issues.
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Support major incident management activities and critical issue resolution.
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Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Sr Analyst position at HCLTech?
The salary for this Sr Analyst role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Analyst position at HCLTech located?
This Sr Analyst role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Analyst position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Analyst job at HCLTech posted?
This Sr Analyst position at HCLTech was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Analyst
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.