Sr Analyst
HCLTech
Sr Analyst
About this role
Job Summary
Support FSO team prior to route tickets to OSS queues where physical intervention is not mandatory. • Identifying such opportunities and create KBs for future cases to be supported by SD. • Help OSS organization on other tasks whenever is possible to absorb the demand, like returns coordination, tickets review, Smart hands coordination, help scheduled and dispatch visits engineers on technical issues/doubts. • Proactive support to improve DEX score. • Engineer attendance – Daily checks, align with partner for any missed visits compensation dates, customer notification and proactively sharing the schedule with customer without any reminders • OSS Resource Management – Management of Ready to Work tracker up to date, Proactive checks before the accounts gets expired and maintain the backfill tracker • Partner Management- Attend weekly calls, booking backfill engineers on partner portals based on need, validating monthly partner billing /invoice approvals and assisting MEU ops lead based on the operational need
Key Responsibilities
Support FSO team prior to route tickets to OSS queues where physical intervention is not mandatory. • Identifying such opportunities and create KBs for future cases to be supported by SD. • Help OSS organization on other tasks whenever is possible to absorb the demand, like returns coordination, tickets review, Smart hands coordination, help scheduled and dispatch visits engineers on technical issues/doubts. • Proactive support to improve DEX score. • Engineer attendance – Daily checks, align with partner for any missed visits compensation dates, customer notification and proactively sharing the schedule with customer without any reminders • OSS Resource Management – Management of Ready to Work tracker up to date, Proactive checks before the accounts gets expired and maintain the backfill tracker • Partner Management- Attend weekly calls, booking backfill engineers on partner portals based on need, validating monthly partner billing /invoice approvals and assisting MEU ops lead based on the operational need
Skill Requirements
Support FSO team prior to route tickets to OSS queues where physical intervention is not mandatory. • Identifying such opportunities and create KBs for future cases to be supported by SD. • Help OSS organization on other tasks whenever is possible to absorb the demand, like returns coordination, tickets review, Smart hands coordination, help scheduled and dispatch visits engineers on technical issues/doubts. • Proactive support to improve DEX score. • Engineer attendance – Daily checks, align with partner for any missed visits compensation dates, customer notification and proactively sharing the schedule with customer without any reminders • OSS Resource Management – Management of Ready to Work tracker up to date, Proactive checks before the accounts gets expired and maintain the backfill tracker • Partner Management- Attend weekly calls, booking backfill engineers on partner portals based on need, validating monthly partner billing /invoice approvals and assisting MEU ops lead based on the operational need
Other Requirements
Support FSO team prior to route tickets to OSS queues where physical intervention is not mandatory. • Identifying such opportunities and create KBs for future cases to be supported by SD. • Help OSS organization on other tasks whenever is possible to absorb the demand, like returns coordination, tickets review, Smart hands coordination, help scheduled and dispatch visits engineers on technical issues/doubts. • Proactive support to improve DEX score. • Engineer attendance – Daily checks, align with partner for any missed visits compensation dates, customer notification and proactively sharing the schedule with customer without any reminders • OSS Resource Management – Management of Ready to Work tracker up to date, Proactive checks before the accounts gets expired and maintain the backfill tracker • Partner Management- Attend weekly calls, booking backfill engineers on partner portals based on need, validating monthly partner billing /invoice approvals and assisting MEU ops lead based on the operational need
Frequently Asked Questions
Is the salary disclosed for the Sr Analyst position at HCLTech?
The salary for this Sr Analyst role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Analyst position at HCLTech located?
This Sr Analyst role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Analyst position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Analyst job at HCLTech posted?
This Sr Analyst position at HCLTech was posted on Aug 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Analyst
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.