Sr Analyst
HCLTech
Sr Analyst
About this role
Job Summary
Service Desk Engineer (FSO) – 24x7 Support
Position Summary
We are seeking a highly motivated and customer-focused Service Desk Engineer to provide Level 1/Level 2 IT support services in a 24x7 operational environment. The candidate will be responsible for incident resolution, service request fulfillment, troubleshooting end-user issues, supporting collaboration platforms, and ensuring high service availability across global locations.
Key Responsibilities
Key Responsibilities
Service Desk Operations
Provide first-line and second-line technical support to end users.
Handle incidents, service requests, and escalations as per defined SLAs.
Monitor, troubleshoot, and resolve hardware, software, and network-related issues.
Support major incident management activities and critical issue resolution.
Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
Unified Communications & Collaboration Support
Support and troubleshoot:
Microsoft Teams
Zoom Meetings and Zoom Rooms
Avaya Telephony Systems
Audio Visual (AV) conferencing equipment
Microsoft 365 applications
End User Computing Support
Windows desktop and laptop support.
Outlook, Office 365, Exchange Online support.
Active Directory user administration.
Printer and peripheral troubleshooting.
Remote support for global users.
Automation & Scripting
Develop and maintain automation scripts to improve operational efficiency.
Utilize:
PowerShell
Python
Shell Scripting
Hands-on experience with:
Ansible
Terraform
Support Infrastructure-as-Code (IaC) and automation initiatives.
Technical Skills
Mandatory Skills
Microsoft Teams Administration and Troubleshooting
Zoom Administration and Support
Avaya Voice/Telephony Systems
Audio Visual (AV) Room Support
Windows 11 Support
Microsoft 365 Suite
Active Directory
Incident & Service Request Management
Remote Desktop Support
Preferred Skills
ITIL Foundation Certification
ServiceNow or equivalent ITSM tools
Support Coverage
Willingness to work in a 24x7 shift-based support environment.
Comfortable with rotational shifts, weekend support, and on-call duties.
Ready to support global business operations across multiple time zones.
Experience
1–3 years of experience in Service Desk, End User Support, or IT Operations.
Experience supporting enterprise collaboration and telephony platforms.
Experience in multinational/global support environments is preferred.
Soft Skills
Excellent verbal and written communication skills.
Strong customer service orientation.
Analytical problem-solving skills.
Ability to prioritize and manage multiple tasks.
Team player with a proactive approach to issue resolution.
Additional Requirement
Candidate must be open to rotational shifts and 24x7 operational support.
Willingness to participate in major incident bridges, after-hours support, and business continuity activities.
Skill Requirements
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Sr Analyst position at HCLTech?
The salary for this Sr Analyst role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Analyst position at HCLTech located?
This Sr Analyst role at HCLTech is based in Greater Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Sr Analyst position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Sr Analyst job at HCLTech posted?
This Sr Analyst position at HCLTech was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Sr Analyst
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.