Sr Administrator (Tools & Automation)

Job Summary

New Relic Observability Engineer

Key Responsibilities

Configure, maintain, and optimize New Relic monitoring, alerting, dashboards, and observability solutions across enterprise infrastructure and applications. Enable, test, troubleshoot, and remediate Synthetic Browser and API Monitors to ensure application availability and performance. Integrate and onboard data sources using REST APIs, webhooks, and custom telemetry, including Meraki, Azure, AWS, GCP, and Palo Alto platforms. Design and implement NRQL-based alert conditions, alert policies, escalation workflows, and notification channels for critical business services. Reduce alert fatigue by identifying and eliminating duplicate, noisy, and non-actionable alerts, improving operational efficiency. Configure and optimize monitoring for Windows, Linux, network, cloud, and security infrastructure, including event log analysis and critical event monitoring. Develop and maintain operational and executive dashboards, service health views, and New Relic Navigator entities and workloads. Analyze data ingestion patterns, optimize telemetry collection, and implement approved actions to reduce unnecessary monitoring costs. Perform troubleshooting, root cause analysis, and monitoring enhancements to improve visibility and service reliability. Collaborate with customer stakeholders, infrastructure teams, and vendors to gather requirements, validate monitoring use cases, and support acceptance activities. Create and maintain technical documentation, implementation guides, runbooks, architecture diagrams, and handover materials. Provide regular project status updates, track risks, dependencies, action items, and support successful service transition and knowledge transfer.

Skill Requirements

New Relic Administration & Observability NRQL Query Development Synthetic Monitoring Alert Engineering & Incident Management API Integrations (REST/Webhooks) Azure, AWS & GCP Monitoring Windows & Linux Administration Python / PowerShell Scripting Dashboard & Reporting Development Infrastructure and Network Monitoring

Other Requirements

New Relic Administration & Observability NRQL Query Development Synthetic Monitoring Alert Engineering & Incident Management API Integrations (REST/Webhooks) Azure, AWS & GCP Monitoring Windows & Linux Administration Python / PowerShell Scripting Dashboard & Reporting Development Infrastructure and Network Monitoring