Sr. Accounts Receivable Specialist (1 year contract)

Contract Duration:

Position Summary:

Key Responsibilities:

• Collection’s activities relating to mixed portfolio of low dollar customer accounts, including communication with clients regarding collections issues, actions, payment inquiries and invoicing.
• Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
• Communication with clients within assigned portfolio regarding collections issues, actions, payment inquiries and invoicing
• Recognize billing issues through research and regular reconciliation.
• Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
• Compilation and provision of invoice copies, credits and unapplied payment details, as required. 
• Preparation and reconciliation of accounts, unapplied credit balances, credit notes as assigned.
• Coordination of monthly pre-authorized payments with customers and the Payments team for assigned portfolio.
• Participate in conference calls with customers and internal partners supporting recovery of past due invoices.
• Collaborate with internal stakeholders, including sales, customer success, and finance teams, to resolve customer payment issues and address any billing-related concerns. Ensure effective and timely communication with all parties involved.
• Investigate and resolve complex or escalated accounts receivable issues in a timely and accurate manner. This includes analyzing customer accounts, identifying root causes of issues, and implementing appropriate corrective actions
• Actively participate in AR Escalations processes. Collaborate with team members to achieve departmental goals, share knowledge, and provide support when needed.
• Maintain accurate and up-to-date documentation of all accounts receivable activities, including customer interactions, issue resolutions, and process changes. Ensure that documentation is easily accessible and adheres to company policies and procedures.
• Generate and analyze accounts receivable reports to identify trends, highlight areas for improvement and provide insights to management. Prepare regular reports on key performance indicators and escalate issues requiring attention

• Must possess a high level of moral judgment for handling confidential information and monetary transactions
• Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions
• Effective attention to detail and high degree of accuracy managing reconciliations
• Strong analytical skills and ability to identify patterns, trends, and root causes of accounts receivable issues.
• Excellent written and verbal communication skills, with the ability to effectively engage with stakeholders at all levels of the organization.
• Must be a team player and have the ability to effectively work within a strong cross functional environment.
• Detail-oriented with a high degree of accuracy in data analysis and reporting.
• Proven ability to work independently and prioritize multiple tasks in a challenging environment.
• Sound analytical thinking, planning, prioritizing and execution skills
• Excellent computer skills with a strong working knowledge in Microsoft Word and Excel
• AI fluency with Microsoft Copilot, or other AI tools
• Demonstrated commitment to PointClickCare’s core values: People, Passion, and Performance.
• Knowledge of healthcare billing and reimbursement processes is a plus.