Specialist - System Management

JOB OVERVIEW

JOB TITLESmart Solution Support Backend

LOCATIONIndia Offshore

GENERAL JOB DESCRIPTION

The Smart Solution Support Backend Engineer is responsible for supporting Smart Solution vendors and internal TASMU stakeholders in integrating their applications with TASMU backend services This includes guiding vendors on onboarding processes validating technical alignment with TASMU architecture resolving backendAPI issues reviewing solution readiness and ensuring compliance with TASMU platform standards security and operational guidelines

This role corresponds to Service Engineer Backend under Smart Solution Support

this role requires strong backend engineering knowledge plus a clear understanding of TASMU platform policies and Azure ecosystem capabilities

DUTIES RESPONSIBILITIES

1 Smart Solution Onboarding Support

Guide Smart Solution vendors in the technical onboarding process to TASMU platform backend services

Validate that vendor architectures APIs payloads and data flows align with TASMU platform requirements and policies

Explain TASMUs backend capabilities integration patterns and API usage guidelines to vendors

2 Backend Engineering API Troubleshooting

Support backend troubleshooting involving APIs data flow issues authenticationauthorization problems and integration failures

Analyse logs request traces and backend service behaviour to resolve technical problems

Collaborate with API team Data teams and DevSecOps to ensure smooth stable integration experiences

3 Azure Platform TASMU Policy Alignment

Ensure all Smart Solution interactions comply with TASMU platform policies operational guidelines and security standards

Leverage understanding of Azure backend services APIs Functions microservices identity monitoring to guide solution teams

Validate readiness for onboarding phases endtoend functional behaviour and platform compatibility noted as a key expectation in rejection feedback

4 Operational Support Issue Resolution

Provide L2L3 support for solution specific backend issues raised by Smart Solution vendors or Ooredoo teams

Perform root cause analysis for issues around API failures inconsistent payloads data unavailability and integration deviations

Coordinate with platform operations to stabilize backend services impacting Smart Solution use cases

5 Collaboration Across TASMU Streams

Work closely with Smart Solution Onboarding API Engineering Data Ingestion Data Management and platform operations teams

Participate in cross functional workshops KT sessions vendor calls and solution assessment meetings

Communicate recommended solution changes risks and best practices to both vendor teams and Ooredoo internal teams

6 Documentation Process Improvements

Maintain documentation onboarding steps integration guides backend dependencies troubleshooting paths and solution specific notes

Contribute to templates checklists and reusable references for future Smart Solution onboarding cycles

Suggest improvements in workflows compliance checks API documentation and backend integration processes

SKILLS ABILITIES

Strong backend engineering experience using C NET ASPNET Web API or equivalent backend stacks mapped from similar backend roles in the JD template table

Understanding of Azure cloud components used in TASMU operationsAzure Functions API Management App Services Identity LoggingMonitoring

Strong troubleshooting skills for backend systems API integrations and dataAPI contract mismatches

Ability to understand TASMU platform policies smart solution eligibility onboarding governance and operational standards highlighted as key in interview feedback

Excellent communication skills to interface with Smart Solution vendors Ooredoo leads and internal platform teams

Ability to work in highpressure operational environments involving multiple vendors and concurrent solution onboardings