Specialist - Software Engineering

Salesforce Administrator

Preferred Location: Hyderabad / Coimbatore or Open for any LTM Locations

Experience: 5-8 Years

• Must have Sales Cloud Experience cloud marketing cloud Byner Bullhorn

• Understanding CICD

• Focus Functional Configuration Testing and 2nd Level Support

Role Description

• Functional Ownership Declarative configuration of Sales Cloud Bullhorn Connexys and Byner to align with business recruitment and financial workflows

• Portal Management Configure and maintain the Experience Cloud environment

• Byner Portal managing themes branding navigation and external user access

• 2nd Level Support Serve as the escalation point for the helpdesk resolving technical and handling issues related to the supported applications

• Process Automation Design test and deploy Salesforce Flows to automate the applications

• Integration Monitoring Perform daily health checks on logs identify and resolve data mapping or validation errors at the functional level

• Platform Monitoring and maintenance Ensure availability performance and security of the platform Prepare and install patches and updates

• Scrum Participation Active involvement in Sprint ceremonies translating business needs into detailed User Stories with clear Acceptance Criteria

• Create increments together with team members and requestors

Required Skills

• Declarative development Knowledge of Flow Builder Validation Rules Setup and Sharing Architecture

• Technical and end user documentation

• Salesforce platform good knowledge of the Salesforce platform features setup and applications like Sales Cloud and Marketing Cloud

• Experience Cloud Proven ability to build and manage sites using Experience Builder

• Marketing Cloud Understanding of Marketing Cloud classic and next generation configuration and integration

• Managed Package Proficiency Functional understanding of Bullhorn Connexys and Byner
• Security Access Expertise in Permission Sets and sharings
• Platform Security Understanding of security settings and incident management
• Software Lifecycle deployment of releases and changes between sandboxes and production environment CICD pipelines using tools like GitHub VSCode Jira
• Vendor management Communication with vendors like Salesforce or Bullhorn to solve issues prepare and implement software patches and packages

Experience Soft Skills

• Experience 5 years as a Salesforce Admin

• Scrum Proven experience of working in an Agile Scrum team

• Communication High English proficiency ability to translate technical jargon for business stakeholders Ability to solve support tickets with the end user and 3rd Level

• Support German language proficiency favourable

• Mindset Agile team player confident creative communicative proactive willingness to take over tasks responsibilities and ownership and to work independently