Specialist - Software Engineering

Job Summary

We are seeking an experienced Production Support Engineer to provide L2L3 support for critical enterprise applications The ideal candidate should possess strong expertise in Python Oracle PLSQL SQL databases Informatica UnixLinux administration and monitoring tools such as Dynatrace and Splunk The role involves incident resolution problem management release support job scheduling performance monitoring and ensuring application availability in a 24x7 production environment

Key Responsibilities

Provide L2L3 production support for critical business applications and ensure high availability

Monitor application database and infrastructure health using Splunk Dynatrace and operational dashboards

Analyze and troubleshoot application database ETL and batch processing issues

Support Oracle and SQL Server databases including query analysis and performance optimization

Manage Informatica workflows ETL jobs and batch scheduling using Autosys Quartz or Airflow

Perform root cause analysis and implement preventive measures to reduce recurring incidents

Coordinate with development infrastructure and business teams during incident resolution

Drive change implementation release validation and production deployment support activities

Maintain runbooks support documentation SOPs and knowledge repositories

Ensure compliance with SLA availability and operational excellence requirements

Develop automation scripts using Python and Shell scripting to improve operational efficiency

Participate in oncall support and major incident management activities

Preferred Qualifications

Strong understanding of ITIL processes and production support best practices

Experience working in missioncritical banking financial or enterprise environments

Excellent troubleshooting communication and stakeholder management skills