Specialist, Partner Success

cnx· Concentrix CVG Philippines, Inc.
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📍 PHL Makati City - SLCFull time

About this role

Job Title:

Specialist, Partner Success

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.


We are looking for a Partner Specialist to join our team. Today.


We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.


The future team member that will love this job will be focused on managing relationships with important channel partners, and supporting a team to grow sales through channel partners. You would create channel specific sales plays and programs, which requires internal engagement and coaching of the internal sales team. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!
You Have

  • 3+ years of prior experience working in a customer service or sales capacity

  • Experience of high-volume calling

  • A passion for customer experience

  • Experience coaching others or training delivery

  • Excellent knowledge of MS Office programs

  • Experience using email, phone and video tools

  • Experience working with Salesforce.com or similar CRM

  • Maintain overall ownership and to function as single contact for Top Channel Partners

You Will

  • Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts

  • Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners

  • Conduct monthly/quarterly consultative reviews and health checks analyzing our needs

  • Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers

  • Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.

  • Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams

  • Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business

  • Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products

  • Manage high volume of customer contacts through phone and email each day

  • Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience

  • Maintain a high level of CRM hygiene to ensure all relevant data is captured.

  • May potentially attend vendor events

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time

Frequently Asked Questions

Is the salary disclosed for the Specialist, Partner Success position at cnx?
The salary for this Specialist, Partner Success role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Specialist, Partner Success position at cnx located?
This Specialist, Partner Success role at cnx is based in PHL Makati City - SLC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Specialist, Partner Success role at cnx full-time or part-time?
This is listed as a Full time position. It is posted as a Specialist, Partner Success role in the Concentrix CVG Philippines, Inc. department at cnx.
Which team or department does the Specialist, Partner Success at cnx belong to?
This Specialist, Partner Success position is part of the Concentrix CVG Philippines, Inc. department at cnx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Specialist, Partner Success position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Specialist, Partner Success job at cnx posted?
This Specialist, Partner Success position at cnx was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Specialist, Partner Success
cnx
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